1 of 1 Service Delivery Jobs in Lyndhurst

annumA forward-thinking housing provider is seeking an experienced Housing Performance and Systems Officer to join their performance and insight function. This role plays a vital part in supporting service delivery through system optimisation, performance reporting, and supporting the implementation of a new housing IT system.This is a great opportunity for someone analytical and proactive, with experience in … data management, project support, and system administration within a housing or public sector environment. Key Responsibilities Develop and implement SMART KPIs to measure and monitor service performance Maintain and update Power BI dashboards and produce management reports Support and train staff on the effective use of housing IT systems Assist with the implementation of a new housing system, including … to staff and lead user forums to improve system use and reporting standards Prepare and maintain project documentation such as project plans, RAID logs, and highlight reports Liaise with service leads, ICT, and suppliers to resolve system or data issues Ideal Candidate Profile: Strong understanding of housing data and performance frameworks Excellent Excel and data analysis skills; confident with More ❯