2 of 2 Service Delivery Jobs in Neath

Head of Operational Delivery & Governance Be the driving force behind world-class operational delivery. At Videalert, part of the Marston Holdings Group, we don’t just deliver technology — we transform cities through smart, sustainable transport solutions. As our new Head of Operational Delivery & Governance, you'll lead from the front, ensuring seamless execution of strategic projects while building … a culture of excellence and continuous improvement. What You’ll Be Doing: Leading and developing the Project Management Office (PMO) Overseeing end-to-end delivery of technology projects across scope, schedule, budget & quality Collaborating across Service Management, Operations, and Finance to align with business objectives Driving forecasting accuracy across 3, 6, and 12-month horizons, supporting EBITDA growth … Mentoring Project and Service Delivery Managers to elevate team performance Being the go-to escalation point for high-impact client delivery Championing process optimisation and project governance across the function Tracking KPIs, manage resource allocation, and drive delivery excellence Promoting a culture of innovation, collaboration, and accountability What You’ll Need: PRINCE2 Practitioner qualification (Essential) Proven More ❯

Service Delivery Manager Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is … your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology. What You'll Be Doing Manage day-to-day service delivery across client contracts Own relationships from implementation through to renewal Track budgets, raise POs, manage invoices, and ensure cost control Monitor performance against KPIs/SLAs, and oversee … reporting Proactively communicate service updates to clients Identify and lead new project rollouts (e.g. firmware, relocations, expansions) Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation Spot upsell opportunities and help fuel growth What You’ll Bring Strong project or service delivery background Experience with budgets, invoicing, and client reporting Excellent communication More ❯