1 of 1 Service Delivery Jobs in Newtownabbey

Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer … All candidates must have experience working in a shift-based operational environment. 🔧 Key Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests (via Remedy), resolving 95% at first touch . Work within strict SLAs to ensure timely resolution. Maintain accurate shift handovers and update support tickets. Keep customers informed throughout … troubleshooting skills in IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service More ❯