22 of 22 Service Delivery Jobs in Wales

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

Technical Delivery Manager North Bristol - Hybrid - two days per week in office Up to 55k I am working closely with a creative software company that are seeking a Delivery manager to join their existing team. They produce software solutions for their clients that manages client and server-side CMS. The product you will be working with is their … own. Opportunities to grow are taken seriously, with a personal progression plan for your future in place. The new Delivery Manager will be joining an established, passionate and successful company that is going from strength to strength. The successful person will be someone who enjoys a diverse role that draws on various skills including Agile Delivery, Scrum Master … It is a pretty awesome space that encourages collaboration, team engagement, and creative thinking. This role is hybrid and requires two days in office per week. Responsibilities Lead project delivery whilst in the build phase Drive Agile development processes Stakeholder Management and Engagement including reporting and forecasting Primary point of contact for service delivery Liaise between technical More ❯

of reference, writing the business requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs … Act as IT and first point of contact within the given business area(s) Work with business users to identify solutions for business problems or opportunities Development and the delivery of requirement documentation (such as TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.) Once the requirements have been approved, create the Product Backlog (epic’s … Perform miscellaneous job-related duties as assigned Working with the wider IT team to: o help develop the IT strategy and milestone plan for IT o help coordinate the delivery of all IT projects o provide support to other Business Analysts, Project Leaders, and Project Mangers etc. You should apply if you have: Experience of working in an agile More ❯

clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. … Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company's overall strategy. Required Skills/Qualifications: Proven experience in managing technical teams, preferably within an MSP or … IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP, PRINCE2, or technical certifications such as More ❯

national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services … non-functional technical testing experience. Proficient in Automation Testing and test analysis using technologies Desirable Working knowledge of the NHS or the Health sector Understanding and knowledge of health service terminology and information requirements Knowledge of DHCW and how it supports the NHS. Experience Essential Significant experience of working in a testing role with use of testing tools Experience … knowledge and applicable practical experience, across a range of work methods and practices Proven experience in the analysis, testing and product management of digital systems. Proven record in the delivery and support of major digital products and services Experience in coaching and mentoring staff; specifically agile and multi-disciplinary teams Excellent understanding of translating business/functional requirements into More ❯

within the Digital Directorate, the Digital Innovation Lead will work as part of the WAST Digital Team creating innovative digital solutions which will have a significant impact on the delivery of our Digital Strategy and directly impacting on patients and staff. This role is integral to enabling a more user-centred, inclusive and problem-first approach to digital innovation … implementation of solutions that form part of the newly refreshed Digital Strategy impacting on a wide range of operational, clinical and business systems fundamentally important to the Welsh Ambulance Service NHS University Trust. Solutions may be in house tools and applications, better optimising what we already have or procurement of new products. The Digital Innovation Lead will lead on … environment to utilise flexible and innovative procurement in line with new legislation. This role is part of our new dynamic Digital Innovation and Transformation Team at the Welsh Ambulance Service NHS University Trust. This team is at the forefront of driving our digital transformation strategy, focusing on innovative solutions to enhance service delivery and operational efficiency. We More ❯

case development to operational review, via requirements, design, development, test and implementation. This role is part of our new dynamic Digital Innovation and Transformation Team at the Welsh Ambulance Service NHS University Trust. This team is at the forefront of driving our digital transformation strategy, focusing on innovative solutions to enhance service delivery and operational efficiency. We … aim to optimise existing processes while integrating new technologies to deliver impactful, scalable improvements. Our team prioritises user experience and service design, ensuring that our solutions are intuitive, inclusive, and accessible. Additionally, this team will support change management, continuous improvement, and evaluation to foster a culture of ongoing development and excellence. Main duties of the job As a key … English and/or Welsh speakers are equally welcome to apply. About us #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support More ❯

Digital Business Change and Benefits will be responsible for developing and delivering a structured lifecycle and governance framework for identifying, testing, evaluating, scaling or retiring new digital technologies and service models. This will include responsibility for the business change associated with such projects, ensuring that capability is embedded into the Trust's business operations to ensure solutions are put … embed innovation mindsets into cultures, leadership behaviours and day to day practice. This role is part of our new dynamic Digital Innovation and Transformation Team at the Welsh Ambulance Service NHS University Foundation Trust. This team is at the forefront of driving our digital transformation strategy, focusing on innovative solutions to enhance service delivery and operational efficiency. … We aim to optimise existing processes while integrating new technologies to deliver impactful, scalable improvements. Our team prioritises user experience and service design, ensuring that our solutions are intuitive, inclusive, and accessible. Additionally, this team will support change management, continuous improvement, and evaluation to foster a culture of ongoing development and excellence. About us #RemarkablePeople Our workforce is made More ❯

and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯

following essential skills: • Client liaison and negotiation skills • High levels of computer literacy • Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards • Present a positive and professional image to internal and external clients • Be highly motivated and able to work with autonomy with great time management • High levels More ❯

About the Role We are looking for a Service Desk Analyst to join our IT Services team, providing high-quality first-line support to a wide and varied user base. You will act as the 'customer champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong IT … IT services to staff, patients, and stakeholders. Duties & Responsibilities Act as the primary contact for users, ensuring all incidents and requests are logged, tracked, and resolved in line with service levels. Develop and maintain strong working relationships with customers and service users. Maintain databases and information flows that support service management, including carrying out audits and producing … scheduled/ad hoc reports. Communicate with the customer base regarding downtime, service changes, and incident updates. Resolve user issues promptly, drawing on first principles and previous experience. Shadow colleagues to build knowledge of supported systems and improve response to user queries. Maintain ITIL awareness, ensuring professional service delivery. Monitor and report on performance against Service Level More ❯

Job summary It is an exciting time to be joining Public Health Wales as Lead Cloud Architect. This is a new role with responsibility for supporting the delivery of a number of high profile digital and data programmes. You will lead the development of cloud architecture strategies, ensuring the safe and efficient delivery of patient-focused digital services. … support other teams to adopt new approaches to our digital development, set standards for cloud governance and collaborate with colleagues across NHS Wales to leverage cloud technologies to improve service delivery. Reporting to the Head of Digital Experience and Services, you will lead the planning and design of our cloud architecture; assess and monitor our cloud performance, costs and … and deliverables with individuals, identifying under-performance issues against agreed quality standards and performance criteria. Desirable oExperience working within NHS Wales or other UK health systems. oFamiliarity with Agile delivery, DevOps practices, CI/CD pipelines, and containerisation (e.g. Docker, Kubernetes). oExperience with monitoring, logging, and alerting tools in cloud environments. Skills & Attributes Essential oStrong leadership and interpersonal More ❯

Role: Field Service Technician - Multi-Functional Devices/Photocopiers Location: Cheshire/North Wales Package: up to £29,500 per annum + 10% bonus Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or … working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network Multi … Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery. Maintain car or walking stock to required standards. Support or respond to service call outs for other service teams as necessary. Attend and contribute to team More ❯

in programme and project management, performance monitoring, and continuous improvement. Act as a key liaison between Digital, Data & Technology (DDaT) and ABUHB clinical and operational divisions. Lead the digital service request process from receipt to transition to programmes or service delivery. Ensure delivery in accordance with developed change and programme management frameworks and principles. About us Aneurin … closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now … and Attributes Meets all essential criteria as per attached job description/person specification Meets all desirable criteria as per attached job description/person specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

design, installation, maintenance, and project management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn's customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector. Responsibilities Accepting jobs and allocating … these to the necessary suppliers, as well as scheduling these works to be completed. Liaising with the client in regards to queries surrounding jobs. Ensuring that delivery forecast trackers and documents are kept up to date daily. Liaising with other departments within MJQ to discuss additional requirements such as Traffic Management, Commercial and Streetworks team. Assisting with the closing More ❯

and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering … excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well, understanding their … business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio More ❯

regular check-ins, identify upsell opportunities, and strengthen long-term relationships. Segment clients for targeted communications and loyalty initiatives. Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery. Relay client feedback to internal teams to drive improvements and reduce churn. Stay informed on industry trends to provide relevant, strategic guidance. Ensure all client data is handled … months) Work-Life Balance Flexi-time working arrangements Hybrid working (3 days in-office) Extras Free car parking Complimentary lunches 25-30 days annual leave (based on length of service) Ready to make a difference in client success and business growth? Apply now and be part of a team that values innovation, collaboration, and client impact. Adecco acts as More ❯

meetings, and assisting in securing new instructions for the team. Manage competing deadlines judiciously by prioritising tasks according to client requirements and project timelines whilst upholding exemplary standards of service delivery. Foster effective relationships with existing clients through excellent communication skills and a sincere commitment to understanding their unique needs. Engage in knowledge sharing within the team by mentoring … A versatile approach with demonstrated adaptability enabling you to address a variety of matters across different practice areas as required by client needs. Proven ability to deliver exemplary client service through clear communication skills and an empathetic manner that fosters trust-based relationships. Experience participating in business development activities such as preparing proposals or attending networking events with insight … skills combined with receptiveness to feedback as part of ongoing professional development. What sets this company apart: This organisation distinguishes itself as one of the world's preeminent full-service law firms, comprising over 5,000 professionals operating across more than 30 countries. Its reputation rests upon profound sector expertise coupled with an unyielding commitment to purpose-driven values More ❯