3 of 3 Service Delivery Jobs in Norwich

Job summary Norfolk and Suffolk NHS Foundation Trust is embarking on a transformative journey to revolutionise the delivery of high-quality, effective care for our service users. We are seeking a dynamic and visionary EPR Programme Director to lead the procurement and implementation of a new Electronic Patient Record (EPR) system--an essential pillar of our improvement strategy.As … the senior responsible owner, you will drive this high-profile, multi-million-pound programme from inception to successful delivery, ensuring tangible benefits for both service users and staff. You'll work closely with executive leaders, digital and clinical teams, and system partners across Norfolk and Suffolk, building strong collaborative relationships and expertly managing the complexities and risks of … this innovative clinical transformation.You will chair programme delivery groups, present regularly to the Trust Board, and represent the Trust at regional and national digital forums. Your leadership will be pivotal in establishing robust change management, governance, and engagement strategies, ensuring the EPR programme delivers on its ambitious objectives.This is a unique opportunity to lead generational change in digital healthcare More ❯

balance. Act as a technical escalation point Maintain accurate, real-time documentation and ticket updates. Conduct regular quality reviews, provide feedback, and track team KPIs. Drive continuous improvement in service delivery processes and technical standards. Liaise with internal teams, vendors, and clients IT teams to ensure effective resolution. Support recruitment, onboarding, and development of new team members. Ensure … aid digital rollout, support, and training to provide face to face assistance. Create, and maintain support documentation of technical solutions. Day-to-day contributor of the 'Ways of working' service offering and effectively communicate with users to help with their enquiries. Creation and management of a training portfolio, including related digital awareness for staff onboarding. Delivery of training … Demonstrated experience leading or mentoring technical staff. Excellent communication and documentation skills. Highly organised, process-oriented, and driven by performance metrics. Proactive in identifying issues, improving processes, and maintaining service quality. More ❯

data visualisation efforts through Power BI to support decision-making and performance improvement. Your core goal will be to use data insight to identify and help deliver operational efficiencies, service delivery management and commercial awareness while maintaining and evolving reporting and data delivery for key operational teams. In addition, you'll take ownership of process improvements that … inc DAX), Power Automate, Power Query. Building and maintaining Power BI reports and certified datasets. Working with stakeholders to understand business needs and translate them into reporting solutions. Using service include SQL and Python to clean, transform, and analyse data. Supporting users across the business with training and reporting guidance. Contributing to our journey into AI and advanced analytics. … reporting and data usage. Continuously developing your skills through mentoring and hands-on experience. Skills Required Include: A genuine interest in data and technology. Experience maximising the use and delivery via Azure Data Services (i.e. Fabric, Synapsis) Exposure to programming and data modelling Strong numerical and logical reasoning skills. Good communication and a collaborative mindset. More ❯