3 of 3 Service Delivery Jobs in Peterborough

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

very closely with the IT Systems Manager. You will be responsible for contributing to the IT strategy of the business, as well as other It aspects such as security, service delivery, and architecture. This role would suit an IT Support Engineer that wants to work a varied role as an Assistant IT Manager, with the ambition that matches More ❯