5 of 5 Service Delivery Jobs in Peterborough

Summary The Service Delivery Manager is responsible for the commercial, contractual, and operational governance of managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while … working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will do 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks ...

tail accounts. What You Will Do 1. Customer Cadence & Engagement Drive a proactive, predictable cadence across the mid-tail portfolio. Plan engagement ahead of service reviews, contract anniversaries, and renewal milestones. Maintain consistent, forward-looking contact that anticipates customer needs and keeps accounts progressing against their outcomes. Align engagement … with the service governance cadence run by Service Delivery, giving the customer a joined-up view rather than duplicated meetings. 2. Success Planning & Business Reviews Develop and maintain success plans and KPIs for each account. Run 6-monthly business reviews covering service performance, outcomes, and improvement ...

seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer experiences. The role encompasses financial accountability, service reviews, and stakeholder engagement, with cross … functional leadership to ensure delivery aligns with customer objectives and contractual commitments. #J-18808-Ljbffr ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day‐to‐day support and driving improvements to business‐critical SharePoint … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

retention across a portfolio of mid-tail accounts, aligning to customer outcomes, adoption, and renewal readiness. You will collaborate with Sales, Renewals and Service Delivery to drive value realization and a high-quality customer experience. Required: experience managing a proactive, scalable customer cadence, identifying risks early, and maintaining ...