1 to 25 of 29 Service Delivery Jobs in Peterborough

happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. Job Summary The Practice Lead, Service Delivery Management is responsible for the day-to-day management of a team of Service Delivery Managers/Associates providing leadership, guidance, support, and development. Active … involvement and support with team members customer portfolio, attending customer quarterly and service improvement meetings in line with objectives and when required. Escalation point, for team members customers. Assist team members in the delivery of service excellence to customers, by leading improvement initiatives and process enhancements across the business. Manage demand and customer allocation within the team. … Key responsibilities Team management including 1:1’s, performance management and SMART goal setting for Service Delivery Managers/Associates Provide guidance to all aligned Service Delivery Managers Have a strong understanding of CDW range of service offerings. Deliver reporting metrics to Head of Service Delivery Management as directed. Monitor customer experience issues More ❯

training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential … as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to … knowledge transfer sessions for end users and customer teams. Build and maintain strong relationships with customers, ensuring long-term satisfaction, platform value realisation, and ongoing success. Collaborate with the Service Desk and Change Manager and other colleagues, to ensure seamless onboarding, knowledge handover, and issue resolution. Support customers by developing and refining best practice frameworks, delivery playbooks, training More ❯

for maximising the potential of these systems and others where possible to improve efficiencies, workflows and reporting in-line with business’ goals and expectations. The role reports to the Service Delivery Manager. Responsibilities Administer and support all business systems, including but not limited to HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp. Provide assistance to subject matter experts … process documentation. Triage and prioritise IT requests using the ITSM Tool and ensure IT Support is delivered to the defined SLA in accordance with best practice ITIL framework. Ensure service requests in relation to IT issues are appropriately and professionally handled, within the business SLA. Provide mentoring to other junior team members. Proactively identify areas of improvements. Build and More ❯

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can … bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar application/platform More ❯

processing team during an exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation … process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement the company's operational strategy , ensuring alignment with overall business objectives. Lead and develop … a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as Incident Manager for P1 incidents. This is a full-time … permanent role which can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA More ❯

opportunity to leverage your deep technical knowledge in areas of rotating machinery and control systems. In this role you'll be providing support to our internal Aftermarket team, Field Service Engineers and directly to our customers on a variety of technical issues related to our products. You'll not only troubleshoot issues but also play a pivotal part in … of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture … all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers. Providing review and recommendations on findings in Field Service Engineer reports. Growing the business Review technical query trends and review the possibility of implementing new designs, procedures, or processes. Identifies and define opportunities for development of products and More ❯

Job Description - Service Delivery Analyst (006248) Job Description Service Delivery Analyst - ( 006248 ) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand … it simple to switch and save money and that’s why good things happen when you meerkat. We’d love you to be part of our journey. As the Service Delivery Analyst, you’ll support the Service Delivery function, Enterprise Services, in delivering and maintaining quality business solutions. Liaise with the business and Vendors to maintain … service governance/assurance in relation to our 3rd party solutions and to build and maintain great relationships with our suppliers. Everyone is welcome. We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves More ❯

Customer Support Administrator (Helpdesk) Peterborough, Cambridgeshire 40 Customer Support Administrator (Helpdesk) Reporting to: Head of Service Delivery Location: Peterborough Hours: 40 hours per week Business Overview With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including … suit someone who likes to hit the ground running and has a drive for success. Role Overview As a Customer Support Administrator, you will be responsible for providing exceptional service to customers while managing key accounts and inquiries. You will act as the first point of contact for customer queries, ensuring timely responses and maintaining high service standards. … the company database. Monitor and control open calls to ensure timely resolution and update tasks accordingly. Prepare and send estimates for machinery and parts orders to customers. Coordinate the delivery of loan machines to customers when necessary. Handle customer complaints and escalate issues to the Head of Service Delivery when required. Produce accurate reports for stakeholders and More ❯

in Peterborough providing its UK wide and international client base with a full range of people services. Technology is key to how we engage with our clients, but our service delivery is based upon combining the benefits of tech with what we do best - the personal touch. Having achieved a strong reputation for customer service excellence (we … not only won The Peterborough Telegraph Customer Service Excellence award 2023 but also recently won HR Consultancy of the Year at the 2024 Personnel Today Awards), we are always on the lookout for new team members who share our passion for great service too. About Our Opportunity "Vero Tech" is one of the eight core people services we … and professionalism, with the ability to occasionally work outside regular hours if needed. HR experience would be beneficial but is not essential. If you have a passion for the delivery of high-quality service and the ability to work in a highly organised way, then we want to hear from you! Why you will love working here: An More ❯

a hands-on leadership position where you’ll be responsible for managing managers and subsequent support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers. You’ll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development … and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met … Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers More ❯

of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture … all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers. Providing review and recommendations on findings in Field Service Engineer reports. Growing the business Review technical query trends and review the possibility of implementing new designs, procedures, or processes. Identifies and define opportunities for development of products and … services provided by the company. Be a problem solver, and not afraid to use new ideas/initiatives and challenge our processes. Preparation of Technical Service Bulletins for use both externally and internally. Provide content to allow others to deliver customer training as and when required by the business. Organise and support other resources that will provide training services. More ❯

in Peterborough providing its UK wide and international client base with a full range of people services. Technology is key to how we engage with our clients, but our service delivery is based upon combining the benefits of tech with what we do best – the personal touch. Having achieved a strong reputation for customer service excellence (we … not only won The Peterborough Telegraph Customer Service Excellence award 2023 but also recently won HR Consultancy of the Year at the 2024 Personnel Today Awards), we are always on the lookout for new team members who share our passion for great service too. About Our Opportunity “Vero Tech” is one of the eight core people services we … mindset, and a methodical approach to project work. Flexibility and professionalism, with the ability to occasionally work outside regular hours if needed. If you have a passion for the delivery of high-quality service and the ability to work in a highly organised way, then we want to hear from you! Why you will love working here: An More ❯

you can enjoy life as much as you enjoy working for Ultima and our customers. This is a customer facing senior consultant role within our Network team, covering project delivery from the presales stage through design and implementation. MAIN DUTIES AND RESPONSIBILITES We are looking for someone who has experience in Project delivery through from inception and presales … Planning and organisation – Being systematic, organised, planning flexibly but effectively. Passion Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Integrity Quality Focus – Concern for quality, being attentive to detail and … Concern for quality, being attentive to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence. Technical Knowledge – Willingness to continually learn and improve technical knowledge. Communication Skills – Excellent communication skills, making an impact on others, establishing credibility with them and making More ❯

from discovery through to delivery. You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce … prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with the ability to explain More ❯

your next opportunity starts here! Main duties of the job Key Responsibilities: Lead and support a team of midwives, ensuring they provide compassionate, evidence-based care. Develop and implement service strategies that align with national guidelines and local needs. Promote and deliver high-quality, safe, and person-centred maternity services within hospital maternity services. Build strong relationships with families … offering guidance and support at every stage of pregnancy, transitional and postnatal care. Drive quality improvement projects to enhance service delivery and patient satisfaction. Collaborate with other healthcare professionals to provide seamless, integrated care. Provide leadership, participate in perinatal governance forums, ensuring compliance with safety and regulatory standards About us We are committed to promoting diversity and inclusion … both written and verbal Ability to motivate staff and influence midwives and other professionals Good report writing skills Evidence of managing difficult and complex conversations Experience of analysing the service performance against nationally required improvements Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation Employee Benefits Include: Private Medical Cover with Bupa Health Shield – Additional health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life Assurance … Holiday Buy-Back Scheme 21 Days Holiday + Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational … Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service Oversee the scheduling of engineer workloads and preventative maintenance Monitor performance and ensure SLA adherence Manage compliance More ❯

Reference 447620 Salary £38,000 - £45,000/annum Job Location - United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type Permanent Posted Thursday, May 22, 2025 Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation Employee … health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life Assurance Holiday Buy-Back Scheme 21 Days Holiday + Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a … prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service More ❯

a critical part in delivering a high-quality experience to enterprise clients across the payments value chain. The Role This is a hybrid role at the intersection of technology, service, and delivery. You’ll be the primary contact for a portfolio of strategic clients—ensuring smooth onboarding, supporting technical implementations, managing issues through resolution, and driving ongoing engagement. You … with assigned clients, ensuring a smooth onboarding and implementation process. Provide hands-on support for API integrations and platform configuration, escalating issues internally where needed. Manage client projects and service requests using tools like Jira, ensuring accurate tracking and timely delivery. Act as a trusted advisor to clients, helping them navigate the technical aspects of the platform and get … teams to manage escalations, communicate updates, and deliver continuous improvement. Contribute to internal feedback loops to inform product development and enhance the client experience. Maintain a proactive approach to service delivery, identifying risks before they become issues. Ideal Candidate Profile 3–5 years’ experience in a client-facing role, ideally within the payments industry. Strong understanding of payments More ❯

Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident More ❯

Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years of 1st and 2nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day-to-day operational support for the Application Portfolio, through the effective use and management of incidents More ❯

our team. This role can be fully remote based in the UK. About the Role: As a Cloud Systems Administrator at CirrusHQ you will primarily be responsible for the delivery of a wide variety of Professional Services projects and working within our managed services team to resolve incidents and action customer service requests. No two days are the … the world; virtualising a university museum collection or collecting data from the stratosphere to measure global climate change. You will act as an internal escalation point for the managed service team to resolve complex issues including priority 1 outages and non-standard tickets. Using your skills, you’ll bring best practice experience to align our managed services customers' infrastructure … the project team to deliver the project to a high standard, to the project scope within the project time and budget constraints Support solutions architects in hands on project delivery Applying and challenging best practices to ensure a secure, optimised and efficient AWS infrastructure across our customer base Act as a point of escalation for technical outages/issues More ❯

is the ideal role for someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR, and client service Build … of automation best practices, helping internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or service offerings with strong … operational planning and oversight Help develop and enforce internal service standards (e.g. SLAs, process ownership, escalation paths) Team Enablement Spearhead internal adoption of workflow tools, knowledge bases, and basic automation by training and supporting the wider team Help lead an internal education program around automation, AI tools, and smarter service delivery practices Support the onboarding and development More ❯

accounting solutions. You’ll collaborate with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate cross-functional support to ensure More ❯