1 of 1 Service Delivery Jobs in Peterlee

An exciting opportunity has arisen to join ZIGUP Group IT Service Desk Team as an experienced Service Desk Analyst, providing first line IT support to end users across the business. Based in our Peterlee office, your main responsibilities will include efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise … you'll provide timely diagnoses and resolutions to ensure exceptional service delivery. You will make personalized decisions and actions while maintaining a high standard of customer service throughout all interactions. Additionally, you will support onsite desk support and perform ad hoc duties as required. Following successful completion of probation, there is potential to participate in an on-call … rotation to address urgent IT issues outside of core business hours, including evenings, weekends, and Bank Holidays. Join ZIGUP as an IT Service Desk Analyst and enjoy outstanding benefits: Our benefits include a competitive salary, annual leave, pension contributions, financial benefits, wellbeing and lifestyle services, professional development opportunities, motoring benefits, and Wagestream financial wellbeing app. About you: You have More ❯