2 of 2 Service Delivery Jobs in Durham

Job Title: Service Desk Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done … keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records … of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to More ❯

Job Title: Operations Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things … organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on service delivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to stay calm More ❯