1 of 1 Service Delivery Jobs in Redruth

complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems. Key Responsibilities: Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. Technical Support: Deliver second-line support for technical issues across multiple platforms, including: Network Infrastructure: Troubleshoot routing and switching faults across … security measures, including firewall management and web traffic filtering. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge … with colleagues to enhance team capabilities. What We’re Looking For: Experience: A solid background in customer service, network operations, or technical engineering within the telecommunications or satellite sector. Work History: You must be able to provide a solid work history for the last 5 years to successfully navigate the MOD security clearance process. Technical Skills: In-depth knowledge More ❯