1 of 1 Service Delivery Jobs in Rugby

enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities Lead and mentor a team of Transition and Enterprise Technicians (all CCNA accredited) Act as a technical authority … for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure services remain competitive and future-ready Support team development through … tools, scripting (e.g., PowerShell, C#), or emerging technologies (AI, RPA) Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies Exposure to working in an IT reseller or enterprise service delivery environment Ability to stay ahead of industry trends and contribute to service innovation Role Focus 50% Technical Leadership: Infrastructure, networking, automation, and service innovation More ❯