6 of 6 Service Delivery Jobs in Slough

Hub is responsible for delivering high-quality, scalable, and tech-enabled omnichannel services that power efficient and effective execution across UCB's regional and local teams. This leader oversees service delivery, operational excellence, and continuous innovation to ensure the Hub functions as a strategic enabler of omnichannel maturity and performance globally. Who you'll work with You will … driven customer experiences. What you'll do Design and evolve scalable omnichannel services within UCB's centralized Omnichannel Hub Own the Hub services roadmap, prioritizing launches and identifying future service needs Ensure Hub performance through KPIs, governance, and continuous feedback mechanisms Manage Hub operating model: intake, forecasting, service level agreements, delivery, and performance reporting Promote efficiency and … scalability via standardization and global process alignment Lead service owners to deliver and optimize services aligned with business and market needs Coordinate services delivered by cross-functional teams beyond direct reporting lines Integrate emerging technologies into services with Digital Technology, Insights to Impact, Marketing, and Analytics Partner with affiliates to ensure Hub services meet needs and drive adoption Interested More ❯

BST. Reporting to the Head of IT Operations, this role will ensure a high level of user satisfaction by providing first-line IT support, resolving routine issues, and managing service desk tickets. The role involves monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements. We seek a proactive, user … focused IT Support Specialist to provide first-line technical support across the Charity. You will be the first point of contact for resolving day-to-day IT issues, managing service desk tickets, and escalating complex incidents when necessary, while maintaining clear communication with users. A key responsibility includes assisting with onboarding new users, such as account setup, hardware configuration … systems, including troubleshooting hardware (desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated More ❯

drive a 3-5-year omnichannel capability roadmap, enhancing maturity across global markets in collaboration with cross-functional and regional teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local … strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience/Skills: Master's Degree or higher Proven track record … in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of pharma customer journey design and omnichannel strategy More ❯

into clear, actionable insights. A proactive mindset and curiosity for emerging technologies and industry trends are key, as you'll play a critical role in recommending innovations that improve service delivery and create lasting organisational value. Applications in the form of a tailored CV and covering letter, highlighting your skills and experience pertinent to the role, should arrive More ❯

Change team and deliver successful digital transformation across Sight Scotland and Sight Scotland Veterans. The Technology Directorate supports our charitable mission by leveraging technology to enable efficient operations, enhance service delivery, and drive innovation. This role involves understanding organisational needs, designing solutions, and enabling effective technology adoption to support our mission. This position requires a capable leader with More ❯

individual with excellent communication skills and a passion for enabling teams through technology. We welcome applications from individuals with relevant technical skills and experience in application management or IT service delivery. You may have a background in IT support, application management, or cloud services. You should have experience with the following: Microsoft 365 suite, particularly SharePoint and Teams SaaS … application management, including tools such as Adobe Creative Cloud and SendGrid Service desk and ticketing systems, preferably Freshdesk or similar Understanding of software development life cycles (SDLC) and supplier management Awareness of IT security principles and best practices Ability to promote and support adoption of emerging Microsoft technologies such as Microsoft Fabric and Copilot Stakeholder engagement skills, with experience More ❯