Service Desk Team Lead
- Hiring Organisation
- identifi Global Resources
- Location
- East Kilbride, Scotland, United Kingdom
Services Group, leading a team responsible for delivering high quality IT support services within a customer environment. This role combines people management with operational delivery, making it ideal for someone who enjoys developing teams, improving processes and maintaining exceptional service standards. Key Responsibilities People Leadership Lead, coach … Manage recruitment, onboarding and offboarding of permanent and contingent workers. Ensure compliance with company policies, health and safety requirements, overtime, expenses and training. Operational Delivery Plan and prioritise workloads to achieve SLAs and operational targets. Work closely with delivery management, logistics teams and customer stakeholders. Monitor service ...