2 of 2 Service Delivery Jobs in Stafford

role is focused on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk … tickets—triage, diagnose, and resolve incidents across Azure services. Monitor and troubleshoot Azure integrations (Logic Apps, Service Bus, Event Grid, APIM) using KQL, Azure Monitor, and Application Insights. Build automation flows using PowerShell and Power Automate to auto-heal connections and rotate secrets. Surface health metrics in Power BI and Azure Dashboards for SLA and compliance reporting. Apply Microsoft … Defender for Cloud and Sentinel recommendations to improve security posture. Enforce compliance policies including Azure Information Protection, DLP, Conditional Access, and PIM. Run monthly service-health reviews with business units and identify continuous improvement actions. Contribute to internal knowledge base with runbooks, KB articles, and post-incident reviews. What We’re Looking For 5+ years supporting Microsoft-based integrations More ❯

Job Description: Communications Engineers will be responsible for support and delivery of critical voice and management systems to facilitate effective communication across the organisation. Ensuring integrity, security and availability to Staffordshire Police and partners at all times. As a Communication Engineer , you will play a vital role in maintaining and enhancing Staffordshire Police's communication infrastructure. Your responsibilities will … security, availability, and overall performance of the Force's communications infrastructure. System Configuration & Management: Oversee configuration, capacity planning, continuity, and release management in alignment with ITIL best practices. Incident & Service Request Handling: Effectively manage communication-related incidents and service requests, ensuring resources are optimally utilised. Firmware & Application Updates: Document and manage all application and firmware releases according to … implementing resilience strategies to prevent outages. Operational Safeguards: Implement robust checks and controls to protect live operational environments. Performance Monitoring: Continuously track communications system performance to maintain high-quality service delivery. Essential Skills & Experience: Significant experience in a 3rd line voice/communications engineer role. Strong knowledge of call handling, call recording, call analytics, and SIP telephony. Hands-on More ❯