1 of 1 Service Delivery Jobs in Stafford

Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why … sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). … Troubleshoot complex issues and lead the integration of new technologies. Customer Service Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge of More ❯