22 of 22 Service Delivery Jobs in Stevenage

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops … customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on … line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense More ❯

multinationals to ambitious SMBs. What they have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to ensure Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams tailored to customer needs based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. Additionally, the TSM is expected to participate in a Duty Manager rota and take on the Incident Manager role during P1 … incidents. This is a full-time, permanent role that can be home-based in the UK/Ireland or located within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite with customers and remotely as part of a team. Responsibilities: Support SDMs in More ❯

Role We are seeking experienced Scrum Masters to join a dynamic team responsible for delivering large-scale recruitment and technology transformation projects. This role is central to driving agile delivery within a multidisciplinary environment, facilitating collaboration between business stakeholders, product owners, development teams, and support services. As a Scrum Master, you will take ownership of the agile framework and … practices, enabling the successful delivery of strategic milestones. You'll support a cross-functional team that includes both internal and external delivery partners, ensuring coordination and alignment across all project participants. Key Responsibilities Guide and mentor teams in Agile principles and methodologies. Facilitate sprint planning, stand-ups, and retrospectives to drive continuous improvement. Manage and support a Scrum … stakeholders, and the wider organisation to ensure smooth delivery. Advocate for Agile best practices and ensure adherence to key principles. Drive efficiency and collaboration within DevOps teams to enhance service delivery. Key Requirements: Certified Scrum Master or extensive Agile project management experience. Proven experience leading Agile teams and implementing Scrum methodologies. Strong understanding of Agile frameworks such as Scrum More ❯

Role We are seeking experienced Scrum Masters to join a dynamic team responsible for delivering large-scale recruitment and technology transformation projects. This role is central to driving agile delivery within a multidisciplinary environment, facilitating collaboration between business stakeholders, product owners, development teams, and support services. As a Scrum Master, you will take ownership of the agile framework and … practices, enabling the successful delivery of strategic milestones. You'll support a cross-functional team that includes both internal and external delivery partners, ensuring coordination and alignment across all project participants. Key Responsibilities Guide and mentor teams in Agile principles and methodologies. Facilitate sprint planning, stand-ups, and retrospectives to drive continuous improvement. Manage and support a Scrum … stakeholders, and the wider organisation to ensure smooth delivery. Advocate for Agile best practices and ensure adherence to key principles. Drive efficiency and collaboration within DevOps teams to enhance service delivery. Key Requirements: Certified Scrum Master or extensive Agile project management experience. Proven experience leading Agile teams and implementing Scrum methodologies. Strong understanding of Agile frameworks such as Scrum More ❯

Development Management Implementation (DMI) Area Manager Are you a dynamic, creative and delivery focused Highways Engineering/Transport Planning professional. Can you use your first-rate technical, staff management, leadership and collaborative skills to assist Tetra Tech in a new and exciting relationship with Hertfordshire County Council (HCC)? If so, we would like to hear from you. HCC has … awarded Tetra Tech in partnership with co-consultant partners Jacobs and Tony Gee and Partners, their Professional Services Contract (PSC) for the delivery of Highways and Transport Professional Services. The PSC is a long-term contract and requires a close working partnership within the Council’s overall Highways ‘One Service’. Within the PSC, Tetra Tech is responsible … for the Development Management Implementation (DMI) Service function and to provide support to other service areas within the One Service. The DMI team currently responsible for the service delivery is circa 20 staff members. Tetra Tech is seeking an experienced Highway Engineer/Transport Planner to act as an Area Manager within the DMI team. This More ❯

manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are … handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By leveraging cutting-edge technology, strategic … and ongoing development of our ServiceNow Platform. You will play a key role in designing, configuring, and enhancing ITSM workflows, as well as building integrations and automations to optimise service delivery. Responsibilities Configure and customise core ITSM modules (Incident, Problem, Change, Request, Knowledge etc) Design and build ServiceNow workflows using Flow Designer and Business Rules Develop and maintain custom More ❯

application , which will enable you to become a functional expert . The role will be based in the UK (on site & remote). You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and … other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change. Ensure a professional and proactive approach to service delivery, aiming to go above and beyond just supporting customers. Participate in project and implementation activity to support the service readiness ahead of go live. Respect all … agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule to ensure the resolution of incidents. When functional questions arise, bridge between the client’s More ❯

environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, you’ll join … talented, commercially savvy professional to help shape the future of our telecoms business. This role covers the entire contract lifecycle—from pre-award governance and negotiation to post-contract delivery and transformation. In this role, you'll use your skills and extensive experience to manage and drive complex pre-contract negotiations to awards and successful outcomes. Once contract agreements … analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews, commercial and operational analysis, and capacity planning. Your insights and reporting will inform strategic decisions and support continuous improvement. More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, youll join our … a talented, commercially savvy professional to help shape the future of our telecoms business. This role covers the entire contract lifecyclefrom pre-award governance and negotiation to post-contract delivery and transformation. In this role, you'll use your skills and extensive experience to manage and drive complex pre-contract negotiations to awards and successful outcomes. Once contract agreements … analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews, commercial and operational analysis, and capacity planning. Your insights and reporting will inform strategic decisions and support continuous improvement. More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, youll join our … a talented, commercially savvy professional to help shape the future of our telecoms business. This role covers the entire contract lifecyclefrom pre-award governance and negotiation to post-contract delivery and transformation. In this role, you'll use your skills and extensive experience to manage and drive complex pre-contract negotiations to awards and successful outcomes. Once contract agreements … analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews, commercial and operational analysis, and capacity planning. Your insights and reporting will inform strategic decisions and support continuous improvement. More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, youll join our … a talented, commercially savvy professional to help shape the future of our telecoms business. This role covers the entire contract lifecyclefrom pre-award governance and negotiation to post-contract delivery and transformation. In this role, you'll use your skills and extensive experience to manage and drive complex pre-contract negotiations to awards and successful outcomes. Once contract agreements … analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews, commercial and operational analysis, and capacity planning. Your insights and reporting will inform strategic decisions and support continuous improvement. More ❯

Are you passionate about delivering exceptional customer service, ensuring accuracy, and supporting members within a global organisation? Do you thrive in a fast-paced environment, juggling multiple tasks with efficiency, precision, and a proactive mindset? Could you be our next Member and Customer Support Executive, helping to enhance member experiences while maintaining the highest standards of accuracy and service … role will involve working with our CRM system to manage member and customer data effectively. You'll be expected to navigate and update records with precision, support campaign and service delivery processes, and help ensure data integrity across systems. Experience using CRM platforms (particularly Microsoft Dynamics) be key, as you’ll be using it regularly to track interactions … manage tasks, and provide a joined-up service experience . If you thrive in a fast-paced, detail-driven environment and enjoy helping members navigate their journey, this role offers the opportunity to make a real impact while working as part of a collaborative and supportive team. What we hope you can bring to the role We’re looking More ❯

delivering innovative software that empowers energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer, and the Itineris project and service delivery teams and will be responsible for the successful of the UMAX solution by ensuring customers’ needs are managed, from a business and market regulations perspective . The More ❯

support a large infrastructure and utilities services organisation based in Hertfordshire. The Senior Business Analyst will play a key role in improving systems and processes that power safe, efficient service delivery across a complex, multi-contract environment. The Senior Business Analyst will provide excellent stakeholder management skills and bridge the gap between the IT and Business function. The More ❯

30am – 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will … suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: Provide day-to-day technical and administrative support to the service team Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms) Reconcile rent and housing benefit payments … including year-end processing Prepare and analyse service data for reports, KPIs and performance reviews Support the production of letters, notices, and formal documentation Respond to FOI requests and basic-level complaints, ensuring accurate records Contribute to resident engagement activities and training coordination Maintain up-to-date manual and electronic records and filing systems Share knowledge across the team More ❯

accounting solutions. You’ll collaborate with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate cross-functional support to ensure More ❯

working. Role Overview: As a Workday Engagement Manager you’ll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle … Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought leadership. Managing all aspects of [project/post deployment service] delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop … an integrated delivery ethic. Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms. Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer. Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement. #TECH More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯