3 of 3 Service Delivery Jobs in Street

solution opportunities to address unmet internal and external customer needs. Prioritize projects and initiatives based on defined criteria such as return on investment, strategic alignment, and business impact. Solution Delivery & Project Oversight: Assist the business sponsor in creating robust business cases, defining key performance indicators (KPIs) to measure success. Gather high-level business requirements and define project scope, collaborating … with architecture, operations, and security teams to ensure proposed solutions are compliant with company standards and architectural principles. Ensure a clean handover of project initiation documents to the Project Delivery team for execution. Monitor solution implementation and review post-launch performance against KPIs to ensure benefits are realized. Governance & Communication: Communicate IT decisions, priorities, and relevant project information to … business stakeholders. Manage stakeholder expectations, provide transparency on costs and value, and help resolve conflicts. Work with service delivery managers to understand operational pain points and incorporate solutions into the technology roadmap. What you'll be doing Strategic Thinking:Ability to see the bigger picture and align technology with business strategy. Stakeholder Management:Exceptional skills in building relationships More ❯

full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations and drive automation initiatives. High-level understanding of the toolsets More ❯

full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations and drive automation initiatives. High-level understanding of the toolsets More ❯