19 of 19 Service Delivery Jobs in Somerset

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and … committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of their Help Desk … team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level More ❯

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and … committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of their Help Desk … team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make … within a dynamic team. The role holder will manage the day-to-day work requirements of the team in relation to administration and the service delivery to advisers and end clients, and ensure the work needed to be processed by the team is carried out to the highest … standard and within the specified service level agreements. You will be responsible for the investigation and resolution of complaints, breaches and escalated queries, along with other areas of the business, to develop a market-leading service delivery operation. Our hybrid working model offers a minimum of More ❯

maintained and updated with the latest supply information. Process documentation in support of the Cannibalisation process. Respond to technical questions from the SLICT and Delivery Teams (DTs). Establish and maintain strong working relationships with all IOS Industry Alliance and MoD Stakeholders to deliver the spares service in … for the Priority Progression Cell Controllers and Supply Logistics Leads as required during periods of absence. Utilise existing knowledge to enhance and improve the service delivery by conducting continuous improvement evaluation of the availability process. Undertake any other duties as directed by LH Management. KNOWLEDGE SKILLS AND EXPERIENCE … of awareness of the roles of the aircraft including spares and rotables product knowledge. Be adaptable and flexible to the changing needs of a Service Delivery environment. Working knowledge of the company organisation and operating procedures for business, commercial, finance, technical and procurement. If this is of interest More ❯

maintained and updated with the latest supply information. Process documentation in support of the Cannibalisation process. Respond to technical questions from the SLICT and Delivery Teams (DTs). Establish and maintain strong working relationships with all IOS Industry Alliance and MoD Stakeholders to deliver the spares service in … for the Priority Progression Cell Controllers and Supply Logistics Leads as required during periods of absence. Utilise existing knowledge to enhance and improve the service delivery by conducting continuous improvement evaluation of the availability process. Undertake any other duties as directed by LH Management. KNOWLEDGE SKILLS AND EXPERIENCE … of awareness of the roles of the aircraft including spares and rotables product knowledge. Be adaptable and flexible to the changing needs of a Service Delivery environment. Working knowledge of the company organisation and operating procedures for business, commercial, finance, technical and procurement. If this is of interest More ❯

to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to … by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing … of new client configurations Requirements: Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving More ❯

Service Manager Safeguarding Care and Quality Assurance Closing in 6 days (25 April, 2025) Job details Salary: £63,071 per annum inclusive of a £9,679 recruitment allowance payable for three years Department: Leadership and Management Working pattern: Full Time About the job Some key information 37 hours - Full … in Taunton and home 33 days' annual leave What will I be doing? • Play a critical role in maintaining and improving the quality-of-service provision for children who have a child protection plan or children who are looked after. • Lead the Children's Advocacy and Independent Reviewing Service … for Children Looked After, for children with a child protection plan and for foster carers. To manage and oversee the work of the LADO service and Route 1 Advocacy. Ensure that the statutory standards of work and review timescales are achieved. • Escalate and support resolution of complex operational service More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer … remote deployment and asset management toolsets Support and maintain telephony systems and other corporate IT services used by the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are … that users, groups and policies are supportable and up to date Perform support tasks to relevant SLAs and KPIs Participate actively in the successful delivery of projects and initiatives for EUC and Service Desk teams Maintain a focus on security and data governance while performing day to day More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

with system upgrades and failures as required by the line manager. There will be a requirement to be involved with the out of hours' service rota as required. This involves having the appropriate skills to ensure emergency call outs are handled as quickly as possible and escalating faults to … data security, integrity and protection against unauthorized access or intrusion. Assist in the establishment, management and monitoring of supplier/customer performance contracts and service level agreements. Contribute to and assist with IT procurement processes. Plan and ensure IT security performance and capacity is able to support new business … and Management.Demonstrable experience in design installation and commissioning of highly complex cyber security protection & monitoring systems.Working with 3rd party suppliers ensuring a high-quality service is delivered.Working with NHS professionals to implement information and operational systems.Experience in the day-to-day operational support of complex IT infrastructure within large More ❯

Identify and capitalise on new business opportunities and growth areas. Develop and implement process improvements to achieve economies of scale, reduce costs, and enhance service delivery. Monitor and assess the effectiveness of implemented solutions, offering recommendations for ongoing improvement. Utilise data analytics tools to report on business performance, pinpoint More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

leader passionate about optimising administrative systems and driving operational efficiency? Do you excel in managing complex IT systems and implementing strategic solutions that enhance service delivery? If youre ready to shape the future of University hospitality operat click apply for full job details More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations More ❯

and Hardware technologies. Role Roles and responsibilities, but not limited to; Live the mission, values and drivers every day. Support business services to ensure service targets are being met and all processes are followed. Support the business services team to instil processes, quality of service and industry best … practices throughout your service area. Ensure all requests are logged and managed to completion on the service management tool. Follow processes as set out in mapping tool and identify any areas where they can be improved upon. Support IT hardware on site, including basic repairs, wireless and wired … weekly/monthly tasks as set out by the IT Team Leader. Work flexibly across a number of academies as required to enable effective service delivery. Committed to complete projects, tasks and off the job training to complete apprenticeship. Engage fully in the trusts professional growth process to fulfil More ❯