25 of 25 Service Delivery Jobs in Somerset

Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready to lead the IT charge on one of the UKs most ambitious green energy infrastructure projects? We're … and national progress. ?? Role Purpose As the IT Services Manager, youll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, youll ensure safe and efficient operations that align with strategic business needs. Youll serve as the primary IT contact, collaborating closely with project … stakeholders and business leaders, conducting regular service reviews, implementing improvements, and ensuring successful transitions from delivery to operations. ?? Key Responsibilities ? Manage and maintain service support for key project requirements ? Provide intelligent oversight for all infrastructure and applicationsensuring regulatory compliance ? Collaborate with suppliers to close service gaps and ensure robust delivery ? Monitor and enforce SLAs aligned More ❯

or pre-settled status and be eligible for BPSS or higher security clearance. Key Requirements We are seeking an IT Services Manager with 58 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party … industries. Essential qualifications and experience: Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract …/vendor management Comfortable working with delivery tools such as Azure DevOps and JIRA Strong stakeholder engagement, planning, and communication skills Must be willing and able to undergo BPSS clearance Experience leading a Systems Administration team is preferred ; alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager More ❯

flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The Service Delivery Manager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play a … critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at coordinating … complex and competing priorities in an effort to achieve desired project outcomes. The The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its More ❯

Location: Office Based - Shoreditch At Logixal, we believe technology should unlock potential—not create complexity. As a leading Managed Service Provider (MSP) founded in 2012, we deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we’re trusted by businesses across industries to provide proactive, secure, and innovative support. We … thinking, Investors in People Platinum team where your skills will drive real impact. Why Join Logixal? Innovative Environment – Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery. Career Growth – Access funded certifications and structured progression in a growing MSP. Real Impact – Deliver transformational IT projects including cloud migrations, network security, and VoIP systems. Your Role … As a key member of our engineering team, you’ll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You’ll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls. More ❯

an excellent opportunity for someone to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to 1600 0830 to … the needs and issues raised by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing of new client configurations Requirements … Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving skills Ability to pick up and understand technical & business concepts Willingness to learn Strong sense More ❯

function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting … of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires More ❯

Administration support, with demonstrable experience of shaping and delivering IT services within a multi-divisional business. As IT Services Manager, you’ll: Work proactively with suppliers to address any service gaps, ensuring effective delivery Actively maintain Service Level Agreements to align with business priorities Proactively identify opportunities for service improvements and collaborate with partners to implement … them Manage the IT support team members and tech bars. Understand IT cost drivers and recommend cost-effective service delivery Serve as the primary interface between the business and partners for IT services issue escalation Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation. Define system performance measures and monitor, measure, and … report on IT systems performance, including oversight of third-party support contracts. Ensure the successful transition of IT Services from delivery to operations We’re looking for a strategic IT leader who brings: A Bachelor's degree in IT, Computer Science, or related field A Systems Admin support background and experience of managing IT support teams, ideally within critical More ❯

Services Manager –£45,000-£50,000– Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let's start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining More ❯

the SDT (where applicable) is maintained and updated with the latest supply information. Process documentation in support of the Cannibalisation process. Respond to technical questions from the SLICT and Delivery Teams (DTs). Establish and maintain strong working relationships with all IOS Industry Alliance and MoD Stakeholders to deliver the spares service in direct support of aircraft availability. … squadrons and user departments. Deputise for the Priority Progression Cell Controllers and Supply Logistics Leads as required during periods of absence. Utilise existing knowledge to enhance and improve the service delivery by conducting continuous improvement evaluation of the availability process. Undertake any other duties as directed by LH Management. KNOWLEDGE SKILLS AND EXPERIENCE Highly developed problem-solving abilities … disciplinary teams. Maintain a degree of awareness of the roles of the aircraft including spares and rotables product knowledge. Be adaptable and flexible to the changing needs of a Service Delivery environment. Working knowledge of the company organisation and operating procedures for business, commercial, finance, technical and procurement. If this is of interest please apply today, alternatively contact More ❯

the SDT (where applicable) is maintained and updated with the latest supply information. Process documentation in support of the Cannibalisation process. Respond to technical questions from the SLICT and Delivery Teams (DTs). Establish and maintain strong working relationships with all IOS Industry Alliance and MoD Stakeholders to deliver the spares service in direct support of aircraft availability. … squadrons and user departments. Deputise for the Priority Progression Cell Controllers and Supply Logistics Leads as required during periods of absence. Utilise existing knowledge to enhance and improve the service delivery by conducting continuous improvement evaluation of the availability process. Undertake any other duties as directed by LH Management. KNOWLEDGE SKILLS AND EXPERIENCE Highly developed problem-solving abilities … disciplinary teams. Maintain a degree of awareness of the roles of the aircraft including spares and rotables product knowledge. Be adaptable and flexible to the changing needs of a Service Delivery environment. Working knowledge of the company organisation and operating procedures for business, commercial, finance, technical and procurement. If this is of interest please apply today, alternatively contact More ❯

Large European financial services institution is in need of an Project/Operations Coordinator to support the delivery and day-to-day functioning of the IT & Operations team. This role will assist in coordinating operational activities, tracking progress across projects, managing documentation, and ensuring the smooth running of processes and team logistics. The role is ideal for someone looking … to grow in a fast-paced, tech-enabled environment with exposure to both operational delivery and project coordination. Responsibilities Breakdown: Operational Support Assist with planning, tracking, and coordinating routine operational activities. Maintain team calendars, schedules, and action logs for key meetings and initiatives. Support the team with onboarding processes, documentation management, and process improvements. Monitor shared mailboxes, ticketing systems … template creation). Support compliance with internal governance and quality assurance processes. Skills & Experience Experience in an operations, team support, or project coordination role (ideally in a technology or service delivery environment). Strong organizational and time-management skills with the ability to juggle multiple priorities. Good communication and interpersonal skills with the ability to work across teams More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

and supporting complex Oracle environments across both on-premise and cloud platforms. You will take the technical lead for Oracle Database operations and design, driving performance, resilience, and secure service delivery across a highly available, mission-critical digital infrastructure. Key Responsibilities: Administer, support and optimise Oracle 19c databases, including Dataguard, RMAN, and OEM Grid Control. Manage Oracle environments More ❯

the public sector, delivering smarter services, better user experiences, and long-term operational impact. What You'll Be Driving: Craft and deliver a forward-thinking multi-channel strategy for service delivery. Shape the blueprint for a new orchestration layer and you will be laying the foundation for how services will be managed, measured, and evolved. Collaborate across teams to … get behind the vision. Provide leadership to a support officer, fostering a results-driven, high-integrity team culture. What You'll Bring: Demonstrable experience designing and delivering multi-channel service strategies. Deep knowledge of service management frameworks and orchestration layers. Strategic thinking backed by razor-sharp data analysis and problem-solving. Proven track record in stakeholder management at More ❯

multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management Responsibilities: Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery. Provide 2nd line technical support experience in a service desk environment. Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for More ❯

We're on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best … practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. … You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need: At least More ❯

IT Service Manager – Permanent, Hinkley Point, Somerset (Hybrid) Salary £72k plus car allowance, 10% bonus plus benefits We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be at the forefront of ensuring the company’s services are compliant, cost-effective, and … aligned with business needs. The IT Service Manager’s role will be to lead IT service delivery and system administration teams, driving safe and efficient operations. They will have significant demonstrable experience shaping and delivering several IT projects within a multi-divisional business. Role responsibilities: Collaborate closely with managers across the business and partners to meet business … priorities, conduct regular service reviews, and implement improvement actions Managing and maintaining the service support for the project requirements relating to partner specific services Management and intelligent oversight for all infrastructure and applications provided, ensuring regulatory compliance Work proactively with suppliers to address any service gaps, ensuring effective delivery Actively maintain Service Level Agreements to More ❯

We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be at the forefront of ensuring the company’s services are compliant, cost-effective, and aligned with business needs. The IT Service Manager’s role will be to lead IT service delivery and system administration teams, driving safe and efficient operations. They will have significant demonstrable experience shaping and delivering several IT projects within a multi-divisional business. Role responsibilities: Collaborate closely with managers across the business and partners to meet business priorities, conduct regular service reviews, and implement improvement actions Managing and maintaining the service support … for the project requirements relating to partner specific services Management and intelligent oversight for all infrastructure and applications provided, ensuring regulatory compliance Work proactively with suppliers to address any service gaps, ensuring effective delivery Actively maintain Service Level Agreements to align with business priorities Proactively identify opportunities for service improvements and collaborate with partners to implement More ❯

are seeking an Insight Analyst to provide comprehensive business, customer and operational intelligence for our client. You will conduct customer segmentation studies and undertake detailed analytical projects to enhance service delivery and maintain a customer-centric approach. You will become part of a 15-strong analytics team that delivers performance reporting, customer intelligence, business analysis and research services. More ❯

are seeking an Insight Analyst to provide comprehensive business, customer and operational intelligence for our client. You will conduct customer segmentation studies and undertake detailed analytical projects to enhance service delivery and maintain a customer-centric approach. You will become part of a 15-strong analytics team that delivers performance reporting, customer intelligence, business analysis and research services. More ❯

Purpose/Overview The Construction Support Services (CSS) Project Lead supports activities across the Project relating to the construction, operation, and maintenance of designated temporary infrastructure to support the delivery of the main works. It includes on site supervision and forward planning of works with our team of Tier 1 contractors. It also includes capturing all aspects of CDM … the safe and efficient delivery of the works to support the successful delivery of the project. The Construction Support Services Project Lead will assist tactical logistics planning for individual works sections in support of the work completed on strategic logistics. Thereafter, they will be responsible for the detailed planning and implementation, in collaboration with the rest of the … HPC Delivery Team and Area Management Team and stakeholders. Principal Accountabilities The Construction Support Services Project Lead • Manage day to day the provision of a critical live infrastructure support service to a construction workforce of circa 8,000. • Manage and be directly responsible for the infrastructure operations and project deliverables. • Support the contract partners in their delivery More ❯

Purpose/Overview The Construction Support Services (CSS) Project Lead supports activities across the Project relating to the construction, operation, and maintenance of designated temporary infrastructure to support the delivery of the main works. You will be responsible for the detailed planning and implementation of the temporary infrastructure scheme(s), in collaboration with relevant site teams and other stakeholders … You will site supervise and forward plan works with a team of Tier 1 contractors. You will capture all aspects of CDM - the safe and efficient delivery of the works to support the successful delivery of the project. The Construction Support Services Project Lead will assist tactical logistics planning for individual works sections in support of the work … be dynamic and fast paced, with only key deliverables appearing on an integrated work schedule. This is due to the emerging nature of unplanned works that are created within service areas such as infrastructure, utilities, civil works etc. Therefore, the ability to re-prioritise and restore service provision is a key deliverable in those circumstances. Principal Accountabilities Manage More ❯

Overview The IT department supports over 900 internal users and manages approximately 1000 devices, ensuring effective and efficient systems and services. The team aims to continually improve operations and service delivery. Key Responsibilities Under supervision, perform development, scripting, and configuration to update and improve the NetSuite instance, adhering to budgets and deadlines. Develop new sales and booking functionalities to More ❯

Manager into their team. The right candidate will need to be hands-on in their approach to leading new technology initiatives, oversee daily IT operations, and ensure seamless IT service delivery across all business functions. Deliver new IT initiatives, including: Implementation of ISO 27001 Further development and system integrations in Salesforce , in collaboration with our Salesforce partner Expansion More ❯

We are recruiting for Installation TechnicianS for a leading IT service provider based in Bristol and Cardiff. Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform More ❯