14 of 14 Service Delivery Jobs in Sussex

of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital … business teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing … service improvement across the Technology pillar. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. More ❯

us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. As a Service Delivery Coordinator, you're integral in ensuring an outstanding service delivery for our Clients. Working closely with operational teams you apply … You achieve this by being the communication link between your operational team and the Client. You work with urgency and clarity, using your customer service expertise to support moving the screening forward and encourage efficient workflow. Accountabilities Always deliver outstanding customer service to Clients. Working collaboratively and communicating … effectively with Operational teams and Clients to ensure service delivery expectations are met. Processing all tickets/queries in line with agreed Service Level Agreements. Ensuring compliance with the company's Data Protection, Information Security, Health & Safety, Dignity at Work and IT Acceptable Use policies and associated More ❯

We are seeking a highly experienced and adaptable Local SEO Team Lead to lead our newly formed local SEO service team. You will have a clear passion for helping local businesses across all industries, and in multiple countries, win in their local markets. You will oversee the adaptation of … outcomes for customers and handle their questions and concerns with transparency and clarity so they come to trust and depend on BrightLocal. Local SEO Service Delivery Create and adapt the playbooks and SOPs that all team members follow to successfully deliver the SEO strategies for all customers; Ensure … close collaboration with the SEO Service Delivery team to help them identify opportunities to improve and streamline the delivery of SEO services, while balancing quality, efficiency, and profitability; Identify and validate new tools and AI solutions that enable us to deliver better results, faster for customers; Be More ❯

Job Description: The Service Delivery Manager will work with the current team to ensure services meet or exceed SLAs and customer expectations. We are looking for an entry-level employee to join our team. If you are willing to learn and develop, this position is ideal for you. More ❯

offers a unique opportunity to influence how the organisation captures, manages and shares data, and how reusable, scalable digital components are developed to improve service delivery and reduce the regulatory burden. This is a hybrid role and you will be required to work on site in Brighton once … product area Coordinate with other product managers to ensure a cohesive, organisation-wide product strategy Identify and define pilot use cases, resource needs and delivery dependencies Work with business areas and UCD teams to define outcomes, user research plans and service blueprints Engage with architecture and platform teams … to design scalable, reusable components (e.g. APIs) Ensure alignment with broader data, digital and regulatory strategies Drive agile, cross-functional delivery across product lifecycles, from ideation through to launch Work closely with internal stakeholders, tech teams and external partners to share learning and drive adoption Help reduce regulatory burden More ❯

Oversee the execution of contracts and ensure compliance with agreed terms and SLAs. Act as the point of contact for troubleshooting issues such as delivery schedules, purchase orders, technical documentation, pricing, and contractual obligations. Develop and maintain a regular suite of vendor performance reports, analysing supplier data and providing … actionable insights to stakeholders to support commercial decision-making. Ensure vendors meet all delivery requirements, address supply chain issues proactively, and ensure all relevant deadlines are met. Work closely with cross-functional teams to manage technical, commercial, and supplier performance, driving a self-service culture and sharing best … vendor accounts are efficiently managed within agreed timelines and budgets, tracking resources and reconciling time for optimal value. Support proposal and contract reviews, negotiating service agreements, and identifying areas for improvement in vendor management practices. What we look for in a Vendor Manager? Proven experience in a vendor management More ❯

client relationships through regular phone, email and face-to-face meetings. Collaboratively working with the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client. Maintain high quality service delivery in terms of efficiency and client satisfaction … client contact to share with the client and internal stakeholders. Reporting regularly to the Account Director on the status of your clients. Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager's report summarising the month … outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs. High customer service orientation with a stellar record of account management and client satisfaction. Exceptional verbal, written and visual communication skills. Experience of successfully managing a diverse More ❯

ITIL v3 best practices. You will ensure that all internal technology teams and external partners adhere to the framework, enabling business agility while minimising service disruptions. The role also involves tracking, analysing, and reporting on change performance through dashboards and reports, with a strong focus on continuous improvement and … success rate, failed changes, and unauthorized changes. Identify and report key trends, risks, and areas of improvement in the change process. Work closely with Service Transition teams to ensure smooth deployment of new services and changes into production. About you We love for our successful Technology Change Manager to … and drive decision-making. Proven track record of identifying process improvement opportunities and driving initiatives for better efficiency. Understanding of IT infrastructure, applications, and service delivery models to assess change impacts effectively. If this sounds like you, we would love to hear from you! Our recipe for leadership More ❯

ITIL v3 best practices. You will ensure that all internal technology teams and external partners adhere to the framework, enabling business agility while minimising service disruptions. The role also involves tracking, analysing, and reporting on change performance through dashboards and reports, with a strong focus on continuous improvement and … success rate, failed changes, and unauthorized changes. Identify and report key trends, risks, and areas of improvement in the change process. Work closely with Service Transition teams to ensure smooth deployment of new services and changes into production. About you We love for our successful Technology Change Manager to … and drive decision-making. Proven track record of identifying process improvement opportunities and driving initiatives for better efficiency. Understanding of IT infrastructure, applications, and service delivery models to assess change impacts effectively. If this sounds like you, we would love to hear from you! Our recipe for leadership More ❯

supporting the club's performance both on and off the pitch. This role requires a deeply technical, hands-on leader capable of managing strategic delivery, operational service management, incident resolution, and stakeholder engagement, ensuring technology underpins excellence in all club activities. You will be involved in both strategy … and delivery. Candidate Requirements Proven experience in a technology leadership role with responsibility for operations, infrastructure, and service management. Deep technical expertise across various systems and a strong background in IT service delivery. This position is office-based-please consider this before applying. Our Values and Benefits We … colleagues, fans, partners, and sponsors. In recognition of your dedication, we offer benefits including: Complimentary meals at both sites. 23 days holiday, increasing with service (pro rata for part-time staff). Access to a rewards platform, wellbeing centre, and more. Enhanced family policies. Access to a gym and More ❯

support the club's performance on and off the pitch. This role requires a deeply technical, hands-on leader who can operate across strategic delivery, operational service management, incident resolution, and stakeholder engagement, ensuring that technology underpins excellence in all club activities. You will equally be a hands … delivery. What we are looking for You will have demonstrated experience in a technology leadership role, with substantial responsibility for technology operations, infrastructure, and service management. You should possess deep technical expertise across various technology systems and have a strong background in IT service delivery. This role is … a range of additional benefits, including but not limited to: Complimentary breakfast and lunch at both sites ️23 days holiday rising with length of service (pro rata for part time staff) Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! Enhanced family policies ️️Access to More ❯

pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national … alignment with the company's strategic goals. Technical Liaison: Work closely with the technical services team to understand and address client needs, ensuring seamless service delivery. Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets and expand the customer base. Client Engagement: Engage with clients to … and ensuring the branch aligns with the company's primary goals. Collaborating with the technical services team to understand client needs and ensure the delivery of tailored IT solutions. Developing and implementing sales strategies to achieve revenue targets and expand the customer base. Engaging with existing clients to understand More ❯

pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national … alignment with the company's strategic goals. Technical Liaison: Work closely with the technical services team to understand and address client needs, ensuring seamless service delivery. Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets and expand the customer base. Client Engagement: Engage with clients to … and ensuring the branch aligns with the company's primary goals. Collaborating with the technical services team to understand client needs and ensure the delivery of tailored IT solutions. Developing and implementing sales strategies to achieve revenue targets and expand the customer base. Engaging with existing clients to understand More ❯

Manage annual HR system configurations/rollouts and ensure seamless execution (e.g., Open Enrollment). Collaborate and maintain a positive partnership with vendors, negotiate service contracts, resolve issues, and ensure high-quality service delivery. Ensure ongoing compliance with federal and state regulations and policies are up-to-date … Provide training and support to HR staff and end-users on HRIS functionalities. Address complex employee/manager inquiries and resolve issues based on service level agreements. Maintain knowledge of trends/developments in HR technology/HRIS applications and new product offerings. Partner with HR functions to understand More ❯