24 of 24 Service Delivery Jobs in Swindon

We have the opportunity to hire a customer facing Technical Services manager with Project Management, Service Transition and Service Delivery Skills, to take a lead role working with one of Hexagon’s key UK customers. The Technical Services Manager is a critical new role reporting to a UK Key Account Manager. The jobholder will manage the completion … of the implementation phase of a large public safety contract, manage the transition through to operational service and thereafter work with internal teams to ensure that operational services and contracted commitments are delivered, and work with the Key Account Manager, development and implementation teams to deliver accurate estimates and timely implementation of Change Requests post ‘go-live’. Implementation … Project Management The jobholder will have proven working knowledge and experience as a Project Manager or Service Delivery Manager for a software supplier or systems integrator. They will be able to demonstrate a good understanding of and experience in delivering complex software solutions to customers using software delivery and Agile Scrum techniques, along with a solid working More ❯

training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential … as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to … knowledge transfer sessions for end users and customer teams. Build and maintain strong relationships with customers, ensuring long-term satisfaction, platform value realisation, and ongoing success. Collaborate with the Service Desk and Change Manager and other colleagues, to ensure seamless onboarding, knowledge handover, and issue resolution. Support customers by developing and refining best practice frameworks, delivery playbooks, training More ❯

Social network you want to login/join with: Technical Service Manager, Swindon, Wiltshire Client: Location: Swindon, Wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. … to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build … dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager More ❯

Role: Service Delivery Manager – Central Systems – FTC 18 months Location: Greenbridge At WHSmith, we create opportunities for people to reach their potential. Value our people, customer focus, accountability, and drive for results are integral to the business. What you will be doing: Drives 3rd party service delivery through ensuring SLA’s are met and issues swiftly … resolved Ensures 3rd party & internal service providers are proactive, effective and meet WHS needs Manages problems, prioritises incidents/requirements to resolution and escalates as needed Ensures major incident management process is implemented correctly and meets KPIs Undertakes root cause analysis where problems exist and works to rectify Identifies and manages continuous service improvement Works with key user … representatives and development project teams to agree effective systems support for the relevant business processes within the third party contract Participates in service review meetings with stakeholders and customers Reports supplier performance and implements targeted service improvement plans Works with 3rd parties to ensure prioritised fixes are delivered to SLA and quality needs Strategic focus Delivers IT service More ❯

Operations Manager Through mature technical knowledge and experience, you will influence the technological strategy within ECC Review and act upon performance analysis data providing recommendations to contribute to continuous service performance improvement programmes Maintaining strong relationships with key stakeholders/third parties across all areas/levels of the business to ensure collaborative working during IT incident resolution to … regular updates and/or briefings to senior management and above. Providing indicative recovery plans and times in-line with business needs in the event of any interruption to service Responsible for the effective team delivery of crisis/major incident management activity through precise operational planning/resource management. Will be a point of escalation for the … and future technological changes. Minimising risk to the Society Plan, direct and control the level 1 and 2 technical support of IT services to provide continuous 24hr, 365-day service to meet defined SLA/OLA’s and the Society’s business requirements Accountable for the service performance of their teams, managing service improvements through to implementation More ❯

delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS … insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes. #J-18808-Ljbffr More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers More ❯

governance documentation to ensure policies and standards are current and effective. Proactively identify and communicate any issues or risks that could impact IdAM operations, ensuring resilience and reliability in service delivery. What We’re Looking For: Strong written and verbal communication skills across all levels. Excellent attention to detail and organisational skills. Ability to work effectively in a small More ❯

from discovery through to delivery. You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce … prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with the ability to explain More ❯

in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we’d love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 3-4 days (5 days on site during probation, 3-4 days onsite flex thereafter … Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall and Agile Projects About us: We are Ridgeway. Founded in 2010, we are extremely proud … direction. Cultural fit is incredibly important to us as when we’re aligned everything in the world feels just that little bit better, so we’re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative – we work together Confident – we demonstrate our expertise Attentive – we pay attention to detail and are supportive More ❯

Fareham offices Closing date for applications: Friday 27th June The opportunity: This is an opportunity to join the UK IT and Operations team, reporting to the Head of IT Service Delivery, where you will collaborate with the management team, bursting with ideas on how to move our UK business forward. You will be asked to drive change and … improve on a set of already well-established IT Controls and an IT Risk Management Framework to allow senior IT management, business functions and 3rd party service providers to demonstrate they are managing and safeguarding company assets, data, and operations. Your ideas will be heard. You will collaborate and influence IT management, the IT Governance and Controls Manager and … You will also manage multiple demands for IT risk-based information within Zurich, ensuring all reporting commitments are met. You will work alongside local and regional Group IT functions, Service Providers (through internal and external suppliers), and business functions to ensure that Zurich is proactive in the management of IT Operational Risk and Controls. The role is varied, interesting More ❯

role that’s out of the ordinary. In this role you will have the opportunity to be part of a fast-paced moving programme with respect to the Skynet service delivery wrap that is being produced by Babcock. Day-to-day, you’ll provide third line support to the network, undertaking fault investigations and performing upgrades and enhancements. … working arrangements with 3 days in the office and 2 days working from home dependent on business needs. Essential Experience of the Network Engineer Experience in the design and delivery of Internet Protocol communication networks, ideally with Cisco accreditation. Knowledge of Voice over Internet Protocol network architectures. Knowledge of Satellite communications technology would be an advantage. Experience working in More ❯

Social network you want to login/join with: Salesforce Field Service Specialist, swindon, wiltshire col-narrow-left Client: Shape IT Recruitment Location: swindon, wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Following a strategic acquisition, my client is leading the … rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform. Key Responsibilities Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units. Configure and optimise scheduling policies … work rules, service objectives, resource management, and shift patterns. Support Dispatcher Console configuration and the management of the Service Appointment lifecycle. Deploy and customise the Field Service mobile app, including offline capabilities and technician support. Manage inventory tracking, return processes, and mobile workforce logistics. Act as the subject matter expert for SFS within the organisation, providing architectural More ❯

our team. This role can be fully remote based in the UK. About the Role: As a Cloud Systems Administrator at CirrusHQ you will primarily be responsible for the delivery of a wide variety of Professional Services projects and working within our managed services team to resolve incidents and action customer service requests. No two days are the … the world; virtualising a university museum collection or collecting data from the stratosphere to measure global climate change. You will act as an internal escalation point for the managed service team to resolve complex issues including priority 1 outages and non-standard tickets. Using your skills, you’ll bring best practice experience to align our managed services customers' infrastructure … the project team to deliver the project to a high standard, to the project scope within the project time and budget constraints Support solutions architects in hands on project delivery Applying and challenging best practices to ensure a secure, optimised and efficient AWS infrastructure across our customer base Act as a point of escalation for technical outages/issues More ❯

is the ideal role for someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR, and client service Build … of automation best practices, helping internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or service offerings with strong … operational planning and oversight Help develop and enforce internal service standards (e.g. SLAs, process ownership, escalation paths) Team Enablement Spearhead internal adoption of workflow tools, knowledge bases, and basic automation by training and supporting the wider team Help lead an internal education program around automation, AI tools, and smarter service delivery practices Support the onboarding and development More ❯

support spectrum. This role is determined as Outside IR35 and requires onsite work 1-2 times a week in Wiltshire. Key Requirements Work closely with Head of IT Operations, Service Delivery Manager and Infrastructure team to ensure success. Scope and deliver solutions by gathering inputs from internal teams, aligning with technical and budgetary constraints, and ensuring a smooth … handover. Skills across the 1st-3rd line support spectrum to ensure efficient delivery - (Entra and Intune required) Highlighted Tasks Include Mailbox migration from Services businesses to IT Ops infrastructure, involving both Microsoft 365 and GSuite sources, varying levels of IT support available to the originating accounts. Information and document store migrations, including Microsoft tenant-to-tenant, GSuite to Microsoft More ❯

cold calling and door-to-door canvassing. The role : Identify and pursue new business opportunities within the assigned territory Attend pre-arranged appointments and self-generated meetings to present service offerings Build and maintain strong relationships with clients, ensuring a high level of service delivery Negotiate pricing and service agreements with decision-makers Manage your own … proposals for customers Maintain up-to-date records and utilise Microsoft Excel to track activity and performance The candidate: Have recent experience in B2B field sales, preferably within a service-led environment Demonstrate excellent communication, negotiation, and interpersonal skills Be self-motivated, well-organised, and capable of managing own workload and diary Be confident in face-to-face interactions More ❯

Manager to join our growing Market Success business unit here within Edenred PayTech. The Payment Engagement Manager is part of the PayTech Market Success organization and serves transversally the delivery across 3 business lines (BLs). This is a key position to bridge PayTech's Product expertise and platform with client engagement for project and service delivery. The … requirements documentation, business analysis, and liaising with the PayTech Product and Engineering teams.It involves proposing solutions to meet client requirements, identifying gaps in PayTech offering and/or project delivery scope, and advising on re-using existing services where possible - all whilst aligning with PayTech Tech and Product roadmap. What you will be doing: Support the implementation of PayTech … for PayTechProduct consumption. Document the business case and business value the opportunity brings. Produce functional specifications in sufficient detail for implementation and testing as part of Go to Market delivery Documenting processes, product solution overviews, case studies, and brochures to support project and service deliveryas and when required Ensure requirements are delivered to technical teams by solving product More ❯

requirements documentation, business analysis, and liaising with the PayTech Product and Engineering teams.It involves proposing solutions to meet client requirements, identifying gaps in PayTech offering and/or project delivery scope, and advising on re-using existing services where possible - all whilst aligning with PayTech Tech and Product roadmap. What you will be doing: Support the implementation of PayTech … for PayTechProduct consumption. Document the business case and business value the opportunity brings. Produce functional specifications in sufficient detail for implementation and testing as part of Go to Market delivery Documenting processes, product solution overviews, case studies, and brochures to support project and service deliveryas and when required Ensure requirements are delivered to technical teams by solving product … making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years' service, and 1 day a year up to 35 days in total Hybrid working environment Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members More ❯

accounting solutions. You’ll collaborate with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate cross-functional support to ensure More ❯

Network Engineer to join their internal IT team based in Swindon. This is a hands-on role supporting a wide-reaching enterprise network infrastructure. You’ll collaborate closely with service delivery teams, third-party providers, and internal technical stakeholders to ensure robust and secure network performance across a diverse operational landscape. Responsibilities: Support, maintain, and improve the organisation … network support and contribute to the incident management process. Assist with delivering network security improvements and onboarding new services into support. Identify and propose innovative networking solutions to improve service delivery. Skills & Experience: Proven background in network support within medium to large environments. Strong understanding of LAN, WAN, Wi-Fi, and firewall technologies. Comfortable with both hardware installation and … Engineer d/w/m Swindon, England, United Kingdom 2 weeks ago Swindon, England, United Kingdom 1 month ago Swindon, England, United Kingdom 2 weeks ago Fire & Security Service Engineer Swindon, England, United Kingdom 2 weeks ago (Senior) Software Engineer C# & .NET d/f/m Swindon, England, United Kingdom 2 weeks ago Swindon, England, United Kingdom More ❯

deliver high-quality services. Managing the collection of over £300 million in income and ensuring £40 million in Housing Benefits are accurately paid and recovered through subsidy. Overseeing strategic service delivery and budget management across the function. Working directly with elected members, MPs, community groups, and senior stakeholders to deliver on our anti-poverty and financial inclusion goals. More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯

a Security Tech Director, taking full ownership of the Pen Testing practice and supporting the scaling of security services. What can you expect? Full autonomy and ownership of your Service Delivery Stream Remote work with bi-yearly meet-ups Flexible hours Training to prevent burnout Share schemes Personal development budgets Requirements: Experience across multiple industries Leadership experience More ❯