5 of 5 Service Delivery Jobs in Swindon

Service Desk Support (1st Line Support) Swindon (Hybrid working) - 6-12 Month FTC Band C - £27,756 It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. About the Role: This role operates within …/Customer Support Services and supports the delivery of first line (Tier 1) service desk activities across a range of business systems and services. The role applies defined processes, tools and procedures to ensure timely and effective resolution of incidents and service requests, providing a high-quality ...

this role you’ll lead across technology operations, resilience, cyber defence, and control effectiveness building strong governance and driving measurable improvements in risk and service performance. Alongside leading core technology operations, you will operate as a senior leader across risk, controls and audit bringing together responsibilities that traditionally … response while reducing vulnerabilities and strengthening overall cyber posture. Ensuring stability, availability and performance of IT services, including oversight of incident, problem, change and service management disciplines. Driving service excellence across workplace technology, delivering secure, reliable and seamless end‐user experiences. Overseeing infrastructure, applications and operational support, ensuring ...

report on key metrics, including retention, churn, customer satisfaction, and revenue contribution.* Work to reduce attrition across all customer segments through proactive engagement and service delivery excellence.**Collaboration & Communication*** Report to Sales Manager to align campaigns, messaging, and promotions with customer growth strategies.* Collaborate cross-functionally with Professional … Services (PS) to ensure customer bookings, campaigns, and communications run smoothly.* Share insights and customer feedback to help shape product and service improvements.**Reporting & Insights*** Provide regular reports to the Sales Manager on performance, trends, risks, and opportunities within the customer base.* Maintain accurate customer records, pipeline updates ...

that support operations and customer needs. This role involves risk management, operational oversight, and executive engagement, making it critical for continuous improvement in technology service delivery. Join a company committed to flexible working and employee well-being. #J-18808-Ljbffr ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...