1 of 1 Service Delivery Jobs in Thurrock

A full centre rebrand has been approved by SGS and is due to be implemented over the summer months. Purpose of the Role To lead, inspire, and manage the delivery of all soft services at Lakeside Shopping Centre, including security, cleaning, waste, and other outsourced or in-house service contracts. The Soft Services Manager is responsible for ensuring … customer expectations, and ESG goals. Line manage the Environmental Services and Security Managers, ensuring robust operational procedures are in place and consistently followed. Take full ownership and accountability for service delivery across both functions. Maintain up-to-date training matrices and ensure all team members meet compliance and competency requirements. Drive succession planning, team development, and staff motivation. … standards at all times. Represent soft services at management meetings and contribute to Centre-wide strategic planning and improvement initiatives. Engage with tenants regularly, acting on feedback related to service quality and customer experience. Security and Environmental Services operations Oversee day-to-day delivery of all soft services, ensuring high standards of performance, safety, and service. Manage operations More ❯