3 of 3 Service Delivery Jobs in the Vale of Glamorgan

Management Services for a large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state ...

lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/… 4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes. Own SLA/ ...

client executives as a trusted partner, understand their business priorities and recommend appropriate solutions. Research industry and regional trends relating to solutions, engagement models, service delivery and commercial structures. Collaborate with the marketing team to strengthen brand positioning within the market. Guide the development of pursuit-specific ...