3 of 3 Service Delivery Jobs in Wakefield

life services delivered to customers across a wide variety of market sectors. This is a shift based role which is responsible for analysing and responding to all security and service related events on a 24x7 basis. The role is ‘hands-on’, with a requirement to carry out cyber analysis . Working within the SOC, you will play a key …/IP, Networks, AWS, CDN's, Vulnerability management and SIEM, DRM. At least basic knowledge the fundamentals of cyber security Security Administration Incident containment, recovery and mitigation Excellent customer service skills Strong analytical and problem solving skills Willing to work flexible schedules Desirable: Relevant security certifications including SSCP, CEH, Security, GCIH. Experience with SIEM or Service Desk toolsets. … Evidence of working to SLAs within a Security Operations Centre. Previous experience of working within a shift based structure as part of a 24x7x365 service delivery environment is advantageous. More ❯

Key Responsibilities Manage and grow a portfolio of client accounts Build strong relationships with key stakeholders to understand business objectives Collaborate with internal teams to ensure successful onboarding and service delivery Support marketing and sales initiatives to enhance client engagement Contribute to client satisfaction and long-term retention What We Offer Clear progression path to Enterprise Sales Director More ❯

Engineer to bolster a small, hardworking IT support team in a large well known retail business. This is a brand-new role , created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you! Why Join? Fast Progression – Hands-on training, real … with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service What You'll Be Doing: ✅ Providing first-line technical support to internal users across the business ✅ Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling … the infrastructure team on projects and learning as you go What We’re Looking For: IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus Customer Service Focus – If you’re great with people, we’ll help you with the tech! Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning Knowledge of Active Directory, Azure More ❯