3 Service Delivery Jobs in Wakefield

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

to deal with enquiries from citizens, both on the telephone and face to face Undertake a range of administrative support duties to support efficient service delivery Training You will attend a local training provider, usually on day release, to gain a Level 4 qualification in Revenues & Benefits. Attend more »

The successful candidate will be; Responsible for the development, relationship management and interface with the Service Providers, ensuring that a unified sense of the client premise is maintained at all times. Familiarise themselves with the detailed content of the service specifications for the Property & Facilities Partnership and support … the Senior Corporate Programmes Manager with technical and administrate delivery of the contract. Monitor the delivery of services to specified Service Level Requirements (SLRs) within the agreed contract terms, to ensure the continuing high quality of service delivery. Support the Senior Corporate Programmes Manager with driving … continuous improvements in the delivery of the services by making recommendations and implementation of the SLRs to ensure that they remain challenging and relevant to the client's changing requirements. Ensure the Service Provider meets all compliance obligations in relation to Health & Safety as detailed in both the more »