IT Service Local Delivery Analyst
Wembley Central, London, England, United Kingdom
SNG (Sovereign Network Group)
ServiceLocalDelivery Analyst role . The Technology Integration programme is bringing ourorganisationtogether aligning our systems and strengthening internal communication. You will be performing a mix of project activities to improve service desk efficiency, enhance user experience and ensure there is a consistent service across SNG. Our IT ServiceLocalDelivery Analysts provide local IT systems support, training and advice to SNG … maintenance and operation of the organisation's devices, infrastructure and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide … need to have a high level of customer focus and the ability to work collaborativelywith colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicatewithour customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service More ❯
Employment Type: Temporary
Salary: £39,000 - £47,000 per annum
Posted: