5 of 5 Service Delivery Jobs in Winchester

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description for … You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total Package … big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance. The role Manage the day-to-day delivery of IT services to business units, ensuring that service levels meet agreed-upon SLAs. Serve as the main point of contact for business More ❯

and telephony services across multiple sites. Act as the main point of contact for customers and suppliers during installations. Manage third-party engineers and service providers, ensuring compliance with safety and quality standards. Support the Installations Planning Manager and Service Delivery team in incident management and resolution. … report updates to stakeholders. Continuously review and improve processes, aiming to automate where possible. Ensure all work aligns with ITIL best practices and agreed service levels. What We’re Looking For: Strong experience in network, telephony, and communications infrastructure. Proven ability to manage third-party engineers and service … of IT infrastructure, cabling standards, and operating procedures. Excellent communication, coordination, and problem-solving skills. Knowledge of ITIL framework and a drive for continuous service improvement. Performance Goals: Meet project deadlines for new, refurbished, or relocated depots. Ensure all service requests and incidents are resolved within SLA. Maintain More ❯

and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy, with More ❯

be responsible for leading the maintenance and continuous development of our Customer Relationship Management system Arcus Global and managing other technical platforms which support service delivery. It's an exciting time to join the service following the recent launch of this new CRM system which has the potential … to transform how the service approaches service delivery. This role requires proficiency in system management principles and approaches with an interest in technology-led solutions. You will collaborate with the service to understand their requirements and will drive the continual evolution of the Salesforce based Arcus Global … products for safe use), Fair Trading (eg. investigating scams) and Food Safety (eg. testing food samples). By analysing and interpreting data and supporting service development projects, you will help to shape how the service can best respond to these competing priority areas. If you have an interest More ❯