2 of 2 Service Delivery Jobs in Woking

and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain … IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. * Lead business continuity and disaster recovery planning with specific More ❯

performance. What You’ll Be Doing Take ownership of site-wide operations Lead a multi-disciplinary team and foster a high-performing, safety-focused culture Deliver strategic objectives across service delivery, infrastructure excellence, sustainability, and compliance Own and manage the site budget, forecasting, and resource planning Oversee all aspects of customer services, incident management, and operational readiness Ensure … large-scale, live data centres Strong leadership and people management skills – comfortable managing a large team and leading through others Budget ownership experience and a strategic approach to operational delivery Calm under pressure – able to manage incidents and drive continuous improvement A balanced mindset: operationally sharp, customer-focused, commercially aware Not necessarily hands-on technically – your value is in More ❯