4 of 4 Service Delivery Jobs in Worcester

Implementation Manager to join our team in either our Worcester HQ or Leamington Spa office. You will responsible for the successful delivery of technology projects and change initiatives from inception through to transition into live service. The role will provide disciplined delivery leadership, using Agile, Waterfall or hybrid … role will provide clear governance and regular RAG status reporting so that progress, decisions and required actions remain visible. Key Responsibilities Project and Agile Delivery Manage IT projects and programmes from initiation through to implementation and operational handover. Deliver projects using Agile principles, focusing on iterative delivery, continuous ...

role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service, and a continuous improvement mindset. The role ensures customers achieve maximum value from our products and services while receiving exceptional support throughout their lifecycle. This … creating a cohesive, data-driven strategy that supports both customer and business growth. This role involves leading and developing a team of Customer Success & Service Delivery Managers, ensuring our clients achieve maximum value from our software solutions, driving customer retention, and identifying opportunities for growth. The successful candidate ...

fast-growing, international group of companies established over 15 years ago. We are looking for an experienced and people-focused Head of Customer Service to lead our Group s customer service and operations team on a 12-month fixed-term contract . You will oversee … days in the office is required Contract: Full-Time, 12-month Fixed-Term Contract (Maternity Cover) Working hours: 8:30am - 5.00pm Key Responsibilities: Customer Service/Operations: Lead, motivate, and support the Customer Service team, fostering a positive, customer-first culture. Set clear objectives and performance standards, conducting ...

Open GI in Worcester is seeking a Head of Customer Value to lead the end-to-end customer experience, combining proactive success, reactive service, and continuous improvement. You will drive retention, adoption and growth by directing a team of Customer Success and Service Delivery Managers, shaping ...