2 of 2 Service Delivery Jobs in Worcester

SAP landscapes and apply remediation as needed, following risk and change control processes. Translate technical changes into operational requirements and ensure documentation is complete, shared, and adopted by the Service Request Team. Provide expert guidance on SAP roles, maintaining up-to-date knowledge of best practices, policies, and procedures. Design and execute periodic reviews of SAP roles and access … to meet audit and compliance standards. Resolve SAP role-related incidents, ensuring appropriate prioritisation and stakeholder communication. Manage service delivery and collaboration with external SAP partners, ensuring timely and quality resolution of delegated tasks. Collaborate with the Service Request Team to triage and resolve service requests and incidents, ensuring consistent, customer-focused outcomes. Contribute to special … via manual and transport mechanisms. Understanding of Segregation of Duties (SoD) principles and ability to advise on role changes and compliance. Experience coordinating with cross-functional teams and managing service requests through ticketing systems (e.g., BMC). Familiarity with SAP GRC Access Control and audit processes. More ❯

for solution deployment, as well as support during the transition to service. • Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed. • Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet service needs. Resources More ❯