13 of 13 Service Delivery Jobs in York

a Microsoft Data Solutions Support Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers' solutions and building a meaningful operational partnership. The Microsoft Data Solutions Support Analyst will … technology and providing an excellent level of customer service. Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers. Confident and capable in handling support calls covering complex and non-routine solutions in a variety of environments. Applying a methodical approach to issue More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

dynamic team and make your mark on the payments technology landscape of tomorrow. Key Accountabilities Strategy & Leadership Define and execute the global roadmap for operational enablement, platform performance, and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations … function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships … roadmaps, and budget performance related to tooling and AI capabilities Reporting & Business Intelligence Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation More ❯

Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Key Accountabilities Define and execute the global roadmap for operational enablement, platform performance, and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations … function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships … platform roadmaps, and budget performance related to tooling and AI capabilities Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation Enablement Build More ❯

is to make our clients successful on their journey to a sustainable future by using our products and services. This means providing consistent, reliable and high-quality customer project delivery, supporting the customers’ internal transformation by operationalising the KONUX system, to activate account upsell dynamics by building qualified and quantified success stories with our customers to drive wider implementation. … As a Customer Success Manager, you will be responsible for supporting customers’ projects, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account managers, solution engineers, data scientists, and executive sponsors, focusing on long-term transformational partnerships with your customers. You will work remotely but with the ability to … KONUX organisation Ensure all customer requests are appropriately understood, prioritised, and addressed while maintaining sensitivity towards both customer success and impact to KONUX organisation Expand KONUX product footprint and service scope at your customer: Serve as product usage consultant to enable customer to operationalise KONUX solution into their processes therefore create upselling opportunities Become a KONUX product and client More ❯

application , which will enable you to become a functional expert . The role will be based in the UK (on site & remote). You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and … other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change. Ensure a professional and proactive approach to service delivery, aiming to go above and beyond just supporting customers. Participate in project and implementation activity to support the service readiness ahead of go live. Respect all … agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule to ensure the resolution of incidents. When functional questions arise, bridge between the client’s More ❯

Social network you want to login/join with: We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring … the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the More ❯

30am – 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will … suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: Provide day-to-day technical and administrative support to the service team Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms) Reconcile rent and housing benefit payments … including year-end processing Prepare and analyse service data for reports, KPIs and performance reviews Support the production of letters, notices, and formal documentation Respond to FOI requests and basic-level complaints, ensuring accurate records Contribute to resident engagement activities and training coordination Maintain up-to-date manual and electronic records and filing systems Share knowledge across the team More ❯

the UK & Ireland and implementing new solutions that adhere to our group technology standards. We are searching for a candidate with experience in complex organizations, akin to a managed service provider, but who also possesses the flexibility and adaptability of an entrepreneurial business. They will manage local country third-party IT providers and work closely with the Group technology … all VetPartners’ IT solutions. Ensure availability, security and scalability of all IT solutions, including networks, applications and data, underpinning VetPartners’ offerings. Define, measure, track and evolve Key Performance Indicators & Service Level Agreements. Manage partners/vendors to ensure full service integration that provides an end-to-end IT offering designed with our customers in mind. Identification of IT … implementation of agreed mitigating actions. Investigation and resolution of IT incidents. Provide highly available IT Help desk support services in line with VetPartners’ working practices. Work proactively alongside Project delivery teams Support and develop the service delivery and infrastructure teams Furthermore, the successful candidate will create a culture of continuous professional development, transition new ways of working More ❯

working. Role Overview: As a Workday Engagement Manager you’ll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle … Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought leadership. Managing all aspects of [project/post deployment service] delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop … an integrated delivery ethic. Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms. Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer. Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement. #TECH More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯

First Aid, Community Education, and Community Fundraising . Additionally, you'll help develop our offerings for young people. Responsibilities Lead a team of Volunteer Leaders to drive excellence in service delivery. Develop an inclusive and diverse volunteering experience for both new and existing volunteers. Navigate through change to build a bigger and better St John Ambulance. What You Can More ❯