3 of 3 Service Design Analyst Jobs in London

Senior Service Design & Transition Analyst Senior Service Design & Transition Analyst Job Title Senior Service Design & Transition Analyst Job Description The Senior Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following … ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live. Main Duties Service Design Collaborate with stakeholders to define and document … end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity. Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support. Ensure alignment of service design to enterprise architecture, information security, and capacity planning. Validate service designs against non-functional More ❯

Service Design Analyst Manchester, Cheltenham or London We’re offering an exciting opportunity to help shape and optimise the design of multiple managed security services delivered to a single, strategic client. As a key member of our growing team, you’ll bring a passion for cybersecurity, service design, and operational excellence, ensuring that all … services are delivered to the highest standards and in alignment with client expectations. In this role, you’ll take ownership of the design, documentation, and continual improvement of a bespoke portfolio of security services for a valued client. Working closely with Service Delivery Managers, operational teams, and technical experts, you will ensure services are clearly defined, effective, and … a key role in ensuring our managed services are properly designed, documented, and continuously enhanced to meet the evolving needs of the client. You will be empowered to drive service improvement initiatives and embed service excellence into our operations. Service Design & Documentation Design and maintain detailed service documentation tailored specifically for the client, including More ❯

Job Title: CX Service Design Analyst Location: London Hybrid Salary/Rate: £500 outside IR35. Start Date: July Job Type: Contract We are currently seeking an experienced CX Service Designer/CX Business Analyst to support the detailed design and implementation of CRM and CLM solutions for a major programme. This role is ideal … for someone with a strong background in customer experience design and business analysis, who is comfortable working closely with stakeholders to capture detailed requirements and facilitate effective workshops. Key Responsibilities: Support lower-level detailed design and implementation of CRM and CLM solutions Facilitate and lead on-site workshops with stakeholders and end users Gather and document comprehensive business … and user requirements Work closely with technical teams and wider project stakeholders to ensure alignment and clarity Key Requirements: Proven experience as a Service Designer and/or Business Analyst in customer experience (CX) projects Strong understanding of CRM and CLM platforms and implementations Excellent stakeholder engagement and facilitation skills Ability to work independently and collaboratively within cross More ❯