3 of 3 Service Design Analyst Jobs in the UK

IT Service Design & Transition Analyst National Infrastructure Project Contract - 6 Months+ Milton Keynes We're seeking an IT Service Design & Transition Analyst to join a leading UK infrastructure organisation on an initial 6-month contract based in Milton Keynes. This role plays a key part in shaping and delivering IT services that are efficient … scalable, and user-centric, aligning closely with wider business and technology strategies. You’ll be responsible for designing end-to-end services, creating blueprints, process flows, and service documentation. Working across both technical and non-technical teams, you'll define and manage Service Acceptance Criteria, oversee Early Life Support, and ensure seamless transitions into live operations. Experience with … ITIL, service catalogues, resource models, and SLA definitions is essential. Strong stakeholder engagement, documentation, and governance experience will be critical to success. The ideal candidate brings several years experience in service design or transition, with a strong understanding of IT service management frameworks. Qualifications such as ITIL, PRINCE2, or MSP are preferred, along with exposure to More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user … needs, business objectives, and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project … led environments Engaging with technical and non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

Job Title: CX Service Design Analyst Location: London Hybrid Salary/Rate: £500 outside IR35. Start Date: July Job Type: Contract We are currently seeking an experienced CX Service Designer/CX Business Analyst to support the detailed design and implementation of CRM and CLM solutions for a major programme. This role is ideal … for someone with a strong background in customer experience design and business analysis, who is comfortable working closely with stakeholders to capture detailed requirements and facilitate effective workshops. Key Responsibilities: Support lower-level detailed design and implementation of CRM and CLM solutions Facilitate and lead on-site workshops with stakeholders and end users Gather and document comprehensive business … and user requirements Work closely with technical teams and wider project stakeholders to ensure alignment and clarity Key Requirements: Proven experience as a Service Designer and/or Business Analyst in customer experience (CX) projects Strong understanding of CRM and CLM platforms and implementations Excellent stakeholder engagement and facilitation skills Ability to work independently and collaboratively within cross More ❯