6 of 6 Service Design Jobs in Cardiff

Service Architect - HR, Finance & Payroll Location: Remote-first (occasional UK-wide travel) Type: Permanent Clearance: Must be eligible for Security Clearance (SC Level) The Opportunity We are seeking a Service Architect to lead the design and delivery of integrated back-office services across HR, Finance, and Payroll for a high-profile public sector transformation programme. You will … play a central role in shaping the future operating model and service architecture for a multi-phase service transition project, ensuring it is user-centric, scalable, and aligned with the latest digital service standards. This is a rare opportunity to work at the heart of a strategic programme that is reshaping critical support services across a complex … multi-provider landscape. Key Responsibilities Lead the creation of the end-to-end service blueprint and high-level operating model across HR, Payroll, and Finance functions Collaborate with functional leads, UX designers, and operational SMEs to define a seamless, joined-up service experience Facilitate workshops with client and third-party stakeholders to integrate service components across a More ❯

The User Researcher will play a pivotal role in delivering actionable insights that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, design thinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a growing Experience Design … to millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research … plans. Apply both qualitative and quantitative research techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all organisational levels. Apply strong commercial awareness to all activities. Manage stakeholder relationships with confidence and professionalism. Desirable More ❯

methods. Deliver core training on specialist research practices across programmes. Act as an expert advocate for user-centred approaches. Build organisational buy-in and continuously improve team practice. Planning & Design Lead and plan user research for complex services and user journeys. Select, promote and embed appropriate research approaches across teams. Align research activities with organisational priorities, service design, and policy. Propose and implement service or policy improvements impacting the wider organisation. Understand the social and technological context of services and apply research accordingly. Improvement & Monitoring Collect, analyse and synthesise data on user needs, behaviours, and experiences. Present evidence to influence design and product decisions. Assure research quality by reviewing methods and findings. Support adoption of … accessible ways. Build strong relationships across disciplines to embed user-centred thinking. Advocate for users' needs and perspectives within organisational strategy. Qualifications & Experience Essential Ability to align research with service strategy and organisational goals. Knowledge of iterative design methods, human-machine interaction, and ergonomic principles in software, products, or services. Skilled in designing effective user experiences across diverse More ❯

collaborative and agile team of over 60 digital professionals. Based across our London, Glasgow or Cardiff offices (with hybrid working), you'll enjoy a flexible working culture, excellent civil service benefits, and the chance to make a real difference through your work. We have a critical purpose to lead the development of secure, high-quality digital solutions that support … maintain, and support key Ofgem scheme applications. Create and maintain technical documentation for business applications. Sugg est and implement improvements to the development process. Ensure adherence to Government Digital Service (GDS) standards. Key Outputs and Deliverables Ensuring that team develops internally and externally are technically and functionally suitable for Ofgem and of high quality and secure. Champion best practices … ability to guide, mentor, and support junior team members in their professional development, fostering a collaborative and growth-oriented environment within the team. Knowledge and experience in applying common design patterns to solve software design problems, proficiency in writing and executing unit tests to ensure code quality and reliability, and a strong understanding and application of SOLID principles More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯