2 of 2 Service Design Jobs in the East Midlands

Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions … internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages ~£50m run (RDEL) budget and ~£10m of capital (CDEL ...

degree level or equivalent and bring extensive experience in both qualitative and quantitative research methods. You will have a strong understanding of Government Digital Service (GDS) user research standards and demonstrable experience of applying user experience research and insight within a service based organisation. A proven track record … that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research ...