1 to 25 of 134 Service Design Jobs in England

Job Description - Service Design & Transition Manager (15887) Service Design & Transition Manager Luton/Hybrid COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success … employ over 10,000 people. Its big-scale stuff and we're still growing. Job Purpose Reporting into the Team Manager, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services … from design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed: Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model. Manages More ❯

Description Service Architect Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition … Operational Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will … be responsible for the delivery of cost-effective service solutions that achieve customer requirements, meet mission needs and which can be fully integrated with the customer's service eco-system. What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme More ❯

Director of Service Design and Research page is loaded Director of Service Design and Research Apply locations London Amsterdam Aalborg time type Full time posted on Posted Yesterday job requisition id R93683 About our Team: Elsevier's Academic & Government (A&G) is committed to advancing research … help universities, colleges, funders, and governments navigate complexity, demonstrate impact, and drive meaningful outcomes in a rapidly evolving academic landscape. About the Role: The Service Design and Research Team is a strategic function within Elsevier Academic & Government's UX team, focused on shaping user-centric experiences across products … and services. Positioned at the intersection of research, design, and business strategy, the team provides critical insights into user behaviors, motivations, and needs, ensuring that Elsevier's offerings align with the evolving expectations of researchers, institutions, and policymakers. Responsibilities: User and Business Insight: Develop a strategic approach to service More ❯

Service Design and Transition Analyst page is loaded Service Design and Transition Analyst Apply locations UK - London ( St Botolph ) time type Full time posted on Posted 2 Days Ago job requisition id 2025-291 Job Title: Service Design & Transition Analyst Reporting to: Service Design & Transition Lead Position Type: Contract initially 6 months Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record … the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: Service Design & Transition Analyst will report into the Service Design & Transition Lead as part of the wider IT Service Management Team. More ❯

Job Details: User Research & Service Design Lead Vacancy Name: User Research & Service Design Lead Vacancy No: VN577 Location: Location Here Employment Type: Fixed Term Contract Overview: We are seeking a talented and experienced User Research and Service Design Lead to join our team. In … this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

Job Details: User Research and Service Design Lead Vacancy Name: User Research and Service Design Lead Vacancy No: VN715 Location: Location Employment Type: Contractor Basis: Fixed Term Duration Overview: We are seeking a talented and experienced User Research and Service Design Lead to join … our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

The team you'll be working with: Tangity is Part of NTT DATA, with design studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on … people and society. We do this by Humanizing Complexity. What you'll be doing: We are seeking a talented Service & UX Designer to join our UK Studio. In this role, you will play a pivotal part in enhancing our Customer Experience and Service Design capabilities, establishing them … as a core offering that places us among the top-tier providers in these fields. You will collaborate closely with our Design, Client Services, and PM leads, as well as our consulting colleagues at NTT DATA, to shape proposals and engagements. Working together with best-in-class experience design More ❯

Lego, Samsung, Yves-Saint Laurent Beauty, Ford, HSBC, Duracell, Microsoft, Diageo and Specsavers. What we need from you As a passionate and experienced Lead Service Designer, you will be dedicated to elevating our work and leading service designers to create meaningful, beautifully crafted products and services. You'll … lead projects and teams in creating and implementing human-centered design strategies that enhance our clients' services and customer/employee experiences. This role requires an empathetic, strategic, and creative Lead with a deep background in service design, exceptional strategic thinking, and the ability to collaborate across … you and the team can do your best work. Stay up to date with industry trends, best practices, and emerging technologies to continuously improve service design practices and set the bar higher for more junior members. Foster a collaborative, curious and creative environment where people can do great More ❯

Service Transition Analyst Manchester/Remote £29-£42K + Great Benefits A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and … organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture … the production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness. Essential skills A strong background working in a More ❯

Service Designer - Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

Head of Transition and Service Design - Technology - Counter Terrorism Policing HQ Salary: The starting salary is £90,336, which includes allowances totalling £2,928. The salary is broken down as £87,408 basic salary, which will increase annually until you reach the top of the scale … a location allowance of £1,928 and a non-pensionable allowance of £1,000. Location: West Brompton Job Summary The Head of Transition andService design would lead a team dedicated to design the end-to-end journey of a service. This helps a user complete their goal and … of, multiple programmes/projects at any time depending on the scale and complexity. The post holder may also work on collaborative/joint Service Design/Transition activities with our CT partner agencies. The role will work closely with the Head of Delivery, the Head of ICT More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

Job Title: Service Designer (permanent) Location: London, Newcastle, Glasgow & Manchester Grade: Consultant (46-55k), Senior Consultant (60-70k) Must be either eligible for or already hold and active Security Clearance. About the Role: If you are ready to be a part of something truly impactful, join a … renowned consultancy in a role within the business technology unit. They are seeking a talented Service Designer to join a dynamic team and play a key role in shaping the future of innovative service experiences. As a Service Designer, you will lead the end-to-end design … teams to create user-centred solutions that address complex challenges and drive transformation. This is an exciting opportunity to make a meaningful impact through design and help redefine how services are delivered. Key Responsibilities: Lead the design and delivery of end-to-end service design solutions More ❯

tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about … user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and … advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending More ❯

About the team:As a Senior Experience Designer, you will design and deliver exceptional end-to-end customer and colleague experiences, integrating UX and Service design expertise to transform user journeys into seamless and memorable interactions. The role emphasises creating scalable service blueprints, combining user insights … with business objectives across all touchpoints.The role will report into the Head of Design and Research and work alongside a new and growing team. Please note, this role can be based in either the Wolverhampton or Chatham office and has the benefit of operating within our hybrid-working policy … travel between UK offices will be required. What you will be doing: As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the More ❯

FTC for 12 months. The Service Readiness is responsible for the overall planning and coordination of Tech service requirements, readiness, design and transition including early life of a large transformation Programme. This role ensures that new or changed services are designed and transitioned efficiently and effectively into … operational service, while aligning with the principles and practices of Agile methodologies. Key Responsibilities Lead the design and transition of new or changed Tech services into the production environment with minimal disruption. Plan and manage resources required for service readiness, design, transition, and early life ensuring … by engaging in the product lifecycle of all changes. Be responsible for functional and non functional Tech requirements, and the process of their acceptance service acceptance criteria. Including the definition of service (SLA) & operational level agreements (OLA), as well as other service performance indicators (PI). Ensure More ❯

Service Manager I am working with a market leading professional services business who are looking to improve their Service Management offering globally. This role lends its hand to Service design, Service Transition and Change Management and the incumbent will be responsible for delivering programmes to … improve all of these remits. If you're a strong all round Service Management professional and have a real passion to make global change then this is the role for you! I am looking for: - Overall Service Lifecycle experience (Service Design, Service Transition & Change Management More ❯

Director IT Service Engineering page is loaded Director IT Service Engineering Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data … alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. ROLE SUMMARY: As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions … including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface for IT Service Engineering More ❯

Service Designer (Must hold current SC) The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless … delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. About the Role: We are seeking a highly skilled Service Designer with SC clearance and strong GDS (Government Digital Service) experience to join our team. You will work on high-profile government projects … designing end-to-end services that meet user needs while aligning with government digital standards. Key Responsibilities: Lead service design activities across the full service lifecycle, from discovery to live. Conduct user research and collaborate with User Researchers, Content Designers, and Interaction Designers to create user-centred More ❯

The team you'll be working with: Tangity is part of NTT DATA Design Network, with studios across the globe. We work alongside our colleagues at NTT DATA to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact … on people and society. We do this by Humanizing Complexity. As a Senior Service Designer at Tangity, you will play a crucial role throughout the entire project process. You will be part of a high-performing, multi-disciplinary squad using agile methodologies to deliver user-centric services. You will … be responsible for ensuring our discovery and design projects are rooted in a deep understanding of users and their needs, enabling us to create accessible services that reduce friction and complexity. You'll be expected to ensure quality, innovation and creativity in how we approach all aspects of service More ❯

innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: As the Director of IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions … including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING (key areas in bold): Senior technology interface for … IT Service Engineering stakeholders across all lines of business and group technology functions Functionally responsible for IT Service Strategy operating model and strategy ITIL service governance framework, including Service Transition to Cloud, Service Strategy & Design, Asset Management Responsible for compliance with COBIT Control Library More ❯

day - Umbrella Only Role: The client is seeking and Enterprise Network Solution Designer to help raise the profile and capability of the network solution design team, in a regulated environment, considering ITSM Service Design principles as well as technical and wider service design including delivery … and designing appropriate network solutions going forward. Should be experienced in Key technologies such as Cisco, Fortinet, F5, load balancers and firewalls, modern network design and security as part of solutions. This may be considered as an architect, but if broader than a systems architect. Key Responsibilities: Network Solution … Design: Develop comprehensive network architecture and service design solutions to support business needs and future growth. Technology Strategy: Define network technology strategies and roadmaps in alignment with enterprise IT objectives. Infrastructure Planning: Assess current network infrastructure and propose improvements, ensuring scalability and performance optimization. Security & Compliance: Ensure More ❯

IT Service Lifecycle Manager/IT Service Manager A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis. Responsibilities and Duties: Lead the Service Lifecycle process to ensure that new … and existing services meet business needs and are scalable and sustainable. Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities. Oversee the service portfolio, ensuring that all services are aligned with the organisation’s strategic objectives and … deliver value and that all services contain up- to-date and accurate information. Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption. Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and More ❯

Service Designer Opportunity to play a pivotal part in a collaborative, cross functional team for a well-established household name and key player in their industry. £70,000 - £80,000 p/a Car or Car allowance monthly up to £7K p/a Private Healthcare Hybrid - Warwickshire To … aspects of their applications. The solutions architects working on their respective applications will sit either side and your role will involve leading in the Design, Transition and Assurance of their services. You will oversee the production and update of service operating models, technical and architectural governance inclusive of … all aspects of governance and regulations. As well as understanding the technical side of IT and Service Design you will have superb soft skills across communication, planning and being able to discuss with both Technical and non-technical people, crucially you will have demonstrable experience of having done More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and adoption and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯