8 of 8 Service Design Jobs in Edinburgh

a difference! We're on the hunt for a dynamic, customer -focused Product Manager whose focus is Product Research and Experience to create transformative products for Enterprises and Managed Service Providers (MSPs). Your mission? To transform IT possibilities into real-world capabilities. You'll be a relentless advocate for our customers, using data to drive business decisions. This … opportunities and shape the future of N-able products and user experiences. Collaborate closely with executives, Designers, Product Managers, and Engineering teams to lead research that informs innovative product design and development. Dive deeply into the user base, uncovering challenging problems and identifying solutions. You are independent, self-motivated, and thorough, advocating for users and delivering actionable insights. As … e.g., one-to-one interviews, surveys, prototype testing, usability) to gather insights into user needs, behaviours , and pain points . Experience with customer and user interview techniques is needed. Service design (and research informing service design) is an asset. Scanning and foresight research: Consolidate multiple external sources - qualitative and quantitative - to inform product direction and roadmaps. More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger More ❯

responsibility for the quality of support they provide. Effective communication skills with the people we support, staff teams, families, and external care professionals. Ability to create and deliver robust service designs, support strategies, and risk assessments while managing individual budgets. Excellent organisational skills with the ability to prioritise workload and work under pressure. SVQ Level 3 in Health and More ❯

to take ownership and responsibility for the quality of support they provide. Communicate effectively with the people we support, staff teams, families, and external care professionals. Create and implement service designs, support strategies, and risk assessments while managing individual budgets. Prioritise workload effectively and work under pressure. Hold SVQ Level 3 in Health and Social Care or equivalent. Possess More ❯

month contract with a high change of extension. Role Overview: The User Researcher will be responsible for understanding the needs and behaviours of users interacting with the government service's application processes. They will ensure that user insights drive the design and development of the new cloud-hosted system, enabling a seamless and efficient experience that aligns with … the Digital Scotland Service Standard. Key Responsibilities: Plan, design, and conduct user research to gather insights on user needs, behaviours, and pain points. Use a variety of research methods, including interviews, usability testing, surveys, and data analysis. Collaborate with service designers and business analysts to translate user insights into actionable recommendations. Advocate for users and ensure their … ensure all users are considered. Key Skills and Experience: Experience conducting user research in digital transformation projects. Strong knowledge of qualitative and quantitative research methods. Familiarity with Digital Scotland Service Standard and its application in government projects. Excellent communication and stakeholder engagement skills. Experience working in multidisciplinary teams. Knowledge of accessibility standards and inclusive design practices. Office location More ❯

User devices (including laptops, tablets, smart phones) • Shared devices (including collaboration audio visual tools and printers) • Internal Identity and directory services • Personal collaboration tools (including Microsoft Office 365) • IT Service Desk • Assistive technology • Device and Infrastructure Management and Monitoring systems Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC … technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Communicating the vision and working with customers to ensure business needs are represented … in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of IT decisions. A focused approach on strategic alignment of technical design and architecture to meet business growth and direction. • Proven experience of providing internal consultancy on potential uses and appropriateness of infrastructure technologies and driving benefits from these technologies. • An More ❯