Join us as a Service Designer We’re looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences. This is an opportunity to work in an environment where you’ll be challenged, trusted, and where … You’ll be working within cross functional product teams to help deliver best in class solutions for our digital projects. Your role as a Service Designer will see you taking the lead in establishing new ways of working so that we can deliver new products within the Fintech innovation … space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain points and opportunities for improvement Collaborating with product and operations More ❯
City, Edinburgh, United Kingdom Hybrid / WFH Options
ENGINEERINGUK
About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We have a dedicated Client Experience Transformation function, which is responsible for understanding the needs of … enterprise. A critical part of our client experience vision is the continued evolution of our enterprise CRM, Microsoft Dynamics, which enables 4,000+ sales, service, investment and other client-facing teams to deliver for our clients. Your role The Microsoft Dynamics Product Strategy Lead will sit within Client Experience … business specific functionality needs and work across the team to identify potential areas of synergy or enterprise solution opportunities as opposed to business specific design Work closely with Dynamics Product Owners, Client Data and Integrations team to ensure delivery of the product, keeping stakeholders and partners informed along the More ❯
support they deliver. The ability to effectively communicate with the people we support, staff teams, families, and external care professionals. Creating and delivering robust service designs, support strategies, and risk assessments whilst managing individual budgets. Excellent organisational skills and the ability to prioritise your workload whilst working under pressure. More ❯
