2 of 2 Service Design Jobs in Lanarkshire

UX Researcher 6 months Glasgow - x2 days onsite x3 remote £500 per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and … marketing, to design and implement service solutions. Facilitate workshops and design sprints to co-create solutions with stakeholders and gather feedback. Prototype and test service concepts, iterating designs based on user feedback and performance metrics. Analyse service performance data and customer feedback to identify opportunities for improvement. Document design processes and outcomes to ensure More ❯

User devices (including laptops, tablets, smart phones) • Shared devices (including collaboration audio visual tools and printers) • Internal Identity and directory services • Personal collaboration tools (including Microsoft Office 365) • IT Service Desk • Assistive technology • Device and Infrastructure Management and Monitoring systems Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC … technical governance for new or updated solutions utilising the existing Group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Communicating the vision and working with customers to ensure business needs are represented … in challenging and unpredictable environments, playing a key role in influencing strategic decision making and understand strategic consequences of IT decisions. A focused approach on strategic alignment of technical design and architecture to meet business growth and direction. • Proven experience of providing internal consultancy on potential uses and appropriateness of infrastructure technologies and driving benefits from these technologies. • An More ❯