5 of 5 Service Design Jobs in Leicestershire

Service Architect - HR, Finance & Payroll Location: Remote-first (occasional UK-wide travel) Type: Permanent Clearance: Must be eligible for Security Clearance (SC Level) The Opportunity We are seeking a Service Architect to lead the design and delivery of integrated back-office services across HR, Finance, and Payroll for a high-profile public sector transformation programme. You will … play a central role in shaping the future operating model and service architecture for a multi-phase service transition project, ensuring it is user-centric, scalable, and aligned with the latest digital service standards. This is a rare opportunity to work at the heart of a strategic programme that is reshaping critical support services across a complex … multi-provider landscape. Key Responsibilities Lead the creation of the end-to-end service blueprint and high-level operating model across HR, Payroll, and Finance functions Collaborate with functional leads, UX designers, and operational SMEs to define a seamless, joined-up service experience Facilitate workshops with client and third-party stakeholders to integrate service components across a More ❯

The User Researcher will play a pivotal role in delivering actionable insights that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, design thinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a growing Experience Design … to millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research … plans. Apply both qualitative and quantitative research techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all organisational levels. Apply strong commercial awareness to all activities. Manage stakeholder relationships with confidence and professionalism. Desirable More ❯

East Midlands hybrid working Contract: Permanent, Full-time (37 hours per week) Salary: Grade H £58,225 - £67,468 + excellent benefits Are you passionate about championing user-centred design and driving digital excellence? We are exclusively partnered with De Montfort University to recruit an experienced Head of User Research to lead and develop research practices that will shape … centred thinking at the heart of the universitys Digital and Technology (D&T) Directorate. Youll define and deliver a vision for user research that directly informs digital transformation and service design, ensuring all digital products and services are accessible, inclusive, and shaped by genuine user needs . The university is currently embarking on its Agile transformation journey , and … measuring impact and success across projects Mentor, lead, and grow the user research team, fostering a collaborative and inclusive culture Collaborate with stakeholders at all levels, influencing product and service decisions with evidence-based insights About You Were looking for a dynamic, collaborative leader with: Extensive experience designing, managing, and delivering large-scale research programmes (qualitative & quantitative) A proven More ❯

East Midlands hybrid working Contract: Permanent, Full-time (37 hours per week) Salary: Grade H £58,225 - £67,468 + excellent benefits Are you passionate about championing user-centred design and driving digital excellence? We are exclusively partnered with De Montfort University to recruit an experienced Head of User Research to lead and develop research practices that will shape … centred thinking at the heart of the universitys Digital and Technology (D&T) Directorate. Youll define and deliver a vision for user research that directly informs digital transformation and service design, ensuring all digital products and services are accessible, inclusive, and shaped by genuine user needs . The university is currently embarking on its Agile transformation journey , and … measuring impact and success across projects Mentor, lead, and grow the user research team, fostering a collaborative and inclusive culture Collaborate with stakeholders at all levels, influencing product and service decisions with evidence-based insights About You Were looking for a dynamic, collaborative leader with: Extensive experience designing, managing, and delivering large-scale research programmes (qualitative & quantitative) A proven More ❯

for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Our Lead Business Architects play a leading role in the oversight, coordination, design and development of the NCA's key capabilities and business architecture. They use their expert knowledge and experience to direct the work addressing high level and complex business scenarios. … 00pm. You will not be able to register after this date and time. Please see our Privacy Policy for details on how your data is handled. The Enterprise Design Authority for Business (EDA-B) provides strategic, architectural and design expertise and direction for the National Crime Agency. EDA-B works with all areas of the NCA to make … crimes and inflicting harm to our society. Are you ready to join the team? Duties and Responsibilities Support the Head of EDA-B to lead the Business Architecture and Design activities that support NCA strategy and delivery of the Transformation Programme and related projects. Provide specialist business architecture expertise to the Chief Architect, other members of the architecture team More ❯