2 of 2 Service Design Jobs in Nottingham

with fellow directors across Housing, Leaseholder Services, Neighbourhoods, Property, Technology and Corporate Services, you will ensure the customer's voice shapes decision-making and service design across MTVH. You will: Develop and deliver MTVH's Customer Experience Plan. Lead customer contact, customer account management, customer complaints and customer … voice services. Create a seamless omni-channel customer experience across digital, voice and self-service platforms. Drive the adoption of technology, AI and automation to improve customer outcomes and service efficiency. Embed customer insight and resident feedback into service design and continuous improvement activity. Lead MTVH ...

technical specialist and helping drive successful outcomes. Reviewing and approving high-risk technical changes. Identifying and implementing automation opportunities to improve efficiency and service delivery. Leading technical projects and supporting the onboarding of new customers. Monitoring Microsoft's roadmap and identifying opportunities to introduce new capabilities and services … clients. Acting as a trusted advisor to customers, providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance. This role is ideal for someone who understands the broader Modern Workplace ...