11 of 11 Service Design Jobs in the Thames Valley

direction, critique, and mentorship. · Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey. What You Bring · 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles More ❯

Head of Process & Service Design - 12 month FTC CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch … for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you … The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as theHead of Process & Service Design This role is key to shaping and delivering efficient, customer-focused processes and services that support CityFibre's ambition to become a world-class operating company. You'll lead the design More ❯

We are urgently looking for an Principal Experience Strategist to join our Device Intelligence team. The ideal candidate will have proven experience have 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Required: Industry Experience: Banking, fintech, or B2C (especially mobile-first products and consumer platforms … 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track … patterns, regulatory compliance, and accessibility in regulated spaces. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

Now Hiring: TCX Service Designer - Shape the Future of Onboarding Experiences We're seeking an experienced Service Designer to play a key role in reimagining the first 90 days of our customer onboarding journey as part of our Total Customer Experience (TCX) strategy. This is more than a review-it's an opportunity to transform how our customers … engage with us from day one. In this role, you'll lead a deep-dive, as-is service design analysis, identifying root causes of friction and mapping a smarter, more seamless path forward. Your work will directly influence digital adoption, reduce churn, and create a more balanced and effective channel mix. This initiative is grounded in our strategic … Ensuring cohesion across systems, governance, and ways of working Investing in scalable capabilities to support a seamless, future-ready experience If you're passionate about crafting meaningful, data-informed service experiences and thrive in complex, omnichannel environments-this is your opportunity to make a real impact. Who we are The UK's fastest broadband network. The nation's best More ❯

Service Transition Manager Duration: 6 Months Rate: £410 per day Location: Milton Keynes & remote (hybrid working) IR35 Status: Outside Start: ASAP A Service Transition Manager is required for our Government Client to be responsible for coordinating day-to-day Service Transition activities, making recommendations on go-live, early-life support and service acceptance. You will ensure … established Service Transition methods and procedures are utilised for efficient and prompt handling of all requests to the Service Transition team. Manage the transition of products or services into BAU service, ensuring they meet the acceptance criteria and be responsible for ensuring that the acceptance criteria is clear and covers all aspects and requirements provided by IT … operations teams. Essential skills and experience required: As the Service Transition Manager you will possess previous experience in a Service Transition role and of working on a large and complex IT estate ITIL experience Experience of working with the ITSM tool ServiceNow (desirable) Project management knowledge (desirable) Possess experience of operating IT systems within government environments (desirable) Demonstrable More ❯

Bring: 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams More ❯

Bring · 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams More ❯

skills, communicating effectively will a diverse range of stakeholders up to and including Director level and with external partners. You will play a critical role in leading the definition, design and delivery of modern data solutions and products. You will have excellent Cloud knowledge, either with Azure or AWS. Applicants are expected to demonstrate the following skills and experience … and modern integration patterns (APIM, messaging, event streaming). Strong understanding of security, data protection and integration patterns. Experience working in agile, iterative or hybrid delivery environments. Knowledge of service design or process mapping. Familiarity with AI, IoT, RPA or similar concepts, with the ability to contextualise their use in local government settings. More ❯

using Terraform, Azure CLI, PowerShell and more. Lead incident management, capacity planning, and performance tuning initiatives. Guide engineers in observability, cost optimisation, and security best practices. Define and track service level objectives (SLOs) to improve engineering outcomes. Champion a DevOps mindset with “you build it, you run it” accountability. We’re Looking For: Proven background in Site Reliability Engineering … or senior DevOps roles. Strong software engineering fundamentals (especially in .NET/C#) Confidence in leading incident response, platform scaling, and service design. Someone who thrives in a matrixed, multidisciplinary structure and enjoys mentoring others. The Offer: £80–85k base salary 1 day per week in a stunning lakeside office 25 days holiday + bank holidays 5% employer pension More ❯

change projects. You will provide support and co-ordination of business activities and processes to support the Head of Business Change and Release Management and Head of Process and Service Design. The ideal candidate will have experience within a PMO, project-based environment and ideally within Change. Rate : £400-450 per day (inside IR35) Pay Framework : Umbrella Company Duration More ❯