9 of 9 Service Design Jobs in the Thames Valley

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

work as part of a product trio (with Product Manager and Business Product Owner) to design new digital platforms, services and solutions and to improve existing ones Own design workstreams from discovery through delivery and optimisation Collaborate with Product Managers, Business Product Owners and Technology to understand customer … problems, define opportunities and design and test effective solutions that balance user needs, business goals and technical constraints Maintain, manage and improve the ELT Design System Measure and report on the impact of delivered product features We operate a hybrid working policy that requires a minimum ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...

5+ Years Employment type: Full time Role Purpose: The Project Manager is responsible for the successful planning, execution, and oversight of a complex digital service delivery programme. This role ensures that strategic goals, delivery milestones, and stakeholder expectations are met through robust governance, effective risk management, and strong collaboration … with delivery and product teams. Requirements Key Responsibilities: Lead the end-to-end management of a multi-phase digital service programme, from inception through to final delivery and transition. Establish appropriate governance frameworks to monitor performance, outcomes, and conformance to policy or regulatory standards. Chair project boards or steering ...

team to put forward developments if required. Whilst also assisting the wider Traka UK business with solution and technical expertise. You would also: Design and deliver integrated key and asset management solutions, including technical specifications and documentation. Provide technical expertise throughout the customer journey, from pre-sales discussions … services. We have operations in over 70 countries, with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. ...

culture of collaboration and continuous improvement. Key Responsibilities Accountable for end‐to‐end technical delivery of government projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance. Motivate, coach, and support teams of 5‐10, nurturing talent and cultivating a collaborative, high‐performing … environment. Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Encourage and lead the design and implementation of forward‐thinking solutions that drive customer and business impact. Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. Use sound ...

security is embedded across the assigned business domain and aligns with both business objectives and national security expectations. The architect will contribute to the design of IT services aligned to the AWE security roadmaps, design patterns, and reference architectures that protect both IT and OT environments from global … threats. Key Accountabilities: Security Requirements: Understand business objectives, user needs, and security obligations. Policies and Standards: Ensure IT service designs adhere to the enterprise security roadmaps and reference architectures. Technical Risk Oversight: Analyse cyber risks and support security testing in collaboration with Information Assurance. Capability Development: Research and deliver ...

councils, alongside non-profits and SMEs. We help our customers use Microsoft 365 confidently, securely and effectively. We also develop GovRedact, our secure redaction service designed to support organisations with Subject Access Requests (SARs) and Freedom of Information (FOI) requests. You will join a dynamic, growing team where your … recommendations. Communicate security risks and proposed changes clearly to technical and non-technical customers. Contribute to security baselines, checklists, knowledge articles and continuous service improvement. Coordinate and support the Cyber Essentials certification process, including evidence gathering, readiness checks, remediation tracking and renewal activity. Contribute to the delivery and continuous ...