Service Designer
Cardiff, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Randstad Digital
Working (1 Day On-site in Cardiff, Rest Remote) My client, who operates in the Healthcare Digital Transformation sector, is seeking a skilled Lead Service Designer. This is a leadership role focused on designing and improving services within digital transformation, particularly in healthcare. It emphasizes user-centered design, stakeholder … management, and Agile/Lean methodologies. You'll work independently, mentoring others and collaborating with service managers and programme directors to develop impactful design concepts. Responsibilities: Lead design across complex services, including Vaccine and Pharmacy Services. Collaborate with teams to gather feedback and drive improvements. Organize and plan complex … programs, adjusting strategies as necessary. Lead planning and implementation of service changes. Design and manage systems across multiple services and operations. Provide direction on tools/methods to meet user needs across channels. Monitor and evaluate processes, ensuring effective outcomes with Agile methods. Manage stakeholder expectations and communicate complex More ❯
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