2 of 2 Service Designer Jobs in East London

I have partnered with one of the most interesting (and complex) organisations I’ve ever worked with – they are looking for a Senior Service Designer to join a hugely impactful project on a fixed-term contract basis. You will be designing an end-to-end service with complex digital and non-digital aspects – it’s important to … an internally facing and highly technical piece of work with an equally complex set of stakeholders. You will be working closely alongside a Senior User Researcher, the Head of Service Design, and a wider non-UCD team. The project will require real-depth and expertise within Service Design, not limited to: Excellent stakeholder relationship building and facilitation experience. … Experience designing across both online and offline systems and services. A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc). Experience across large, diverse organisations. More ❯

Synechron is looking for an experienced Service Designer to join their London Digital Practice. The role is instrumental in reimagining and enhancing the experience of internal users—such as auditors, audit managers, and control functions—by transforming digital audit platforms. You will collaborate with diverse teams to simplify complex workflows, improve efficiency, and build confidence in the digital … templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements and establish points for data capture … improvements within existing system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯