3 of 3 Service Desk Agent Jobs in England

1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hours per week). You must be flexible Mon-Fri between 7 am- 7 pm. (remote working) Pay Rate: £12.60 Per Hour Location: London WC1V 6EA We are looking for a positive, flexible, and customer-focused individual to join our team as … a 1st Line Service Desk Agent. This role supports a wider IT operation and involves manually transcribing ticket details and updating systems. Full training and support will be provided. Main responsibilities: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to targets with minimal supervision, maintaining ticket logs in line … team members and contribute to team objectives and morale. Communication: Communicate clearly and concisely, translating technical jargon for customers. Problem Solving: Handle issues and escalations independently, suggesting resolutions. Customer Service: Be aware of customer and business needs. Tools: Quickly learn and use ticket logging tools and other systems. Support DWP ASIS Resource Requests. Requirements: Customer service skills IT More ❯

1st Line Support - IT Service Desk Agent Shift Times: T he role is full-time (37 hour per week) You must be flexible Mon-Fri between 7 am- 7 pm. (remote working) Pay Rate : £12.60 Per Hour Location : London WC1V 6EA We are looking for a positive, flexible, and customer-focused individual to join our team as … a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for … appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS/Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other More ❯

working) Pay Rate : £12.60 Per Hour Location : London WC1V 6EA We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and … appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS/Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other … systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history. Client BPSS, and SC (security clearance) required. What We Offer As a valued employee of the Manpower, you'll have access to a range of amazing More ❯