1 of 1 Service Desk Agent Jobs in the North of England

working) Pay Rate : £12.60 Per Hour Location : London WC1V 6EA We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and … appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS/Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other … systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history. Client BPSS, and SC (security clearance) required. What We Offer As a valued employee of the Manpower, you'll have access to a range of amazing More ❯