Service Desk Analyst
- Hiring Organisation
- Royal Cornwall Hospitals Trust
- Location
- St Austell, United Kingdom
- Employment Type
- Permanent
- Salary
- £24937.00 - £26598.00 a year
summary Kick-start your IT career with RCHT Service Desk team, providing support to our colleagues in CFT. As the first point of contact for staff needing technical help, you'll answer calls, log issues, and follow clear step-by-step checks to solve problems or pass them … calming pressure situations, both with customers and as a team member in times of major system failures. Maintaining a professional, high standard of service at all times, whilst improving Service Desk knowledge to achieve higher rates of firstline resolutions, within speed and permissions parameters. Ensure escalation procedures ...