1 of 1 Service Desk Analyst Jobs in East London

Job Purpose: Provide prompt and effective technical support for all aspects of personal computing to users across the Council through resolution of incidents and service requests in line with agreed service agreements, ensuring minimal disruption/loss of service. Ensure delivery of a high-quality customer focused user … resolution. Escalates unresolved incidents. ⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. ⦁ Contributes to testing and improving incident management procedures. Customer service support (level3) ⦁ Acts as the routine contact point, receiving and handling requests for support. ⦁ Responds to a broad range of service requests for … appropriate. ⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation. Service level management (level3) ⦁ Monitors service delivery performance metrics. ⦁ Liaises with stakeholders to help them plan for a deterioration in service and/ More ❯