3 Service Desk Analyst Jobs in the East Midlands

IT Service Desk Analyst Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great … career opportunity to advance within IT. The Service Desk Analyst is the ‘face’ of the IT team, and the first point of contact that users will interact with. They will be focused on making sure that customers have a great experience of using technology and feel empowered … driving licence. Responsibilities to resolve 1st line support issues in a friendly and helpful manner, offering training and guidance if needed. IT incidents and service requests, prioritisation accurate records of IT incidents and service requests, including documentation and keeping ticketing system up to date to the development and more »

Service Desk Analyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on … core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on more »

the market leader within its field and rightly prides itself on its cutting-edge services and technology. They are currently looking to expand the Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does … alongside technical support on Microsoft products and general hardware issues. This position presents a superb opportunity for a structured career in a first-line Service Desk/IT support as it provides ongoing training and personal development enabling career progression. Our client is looking for passionate and committed … of their growth journey. Responsibilities: Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk Taking ownership of issues and maintain regular customer contact Communicate with customers demonstrating high levels of professionalism Provide support on a range more »