1 to 25 of 62 Service Desk Analyst Jobs in England

Support Engineer/Service Desk Analyst – Onsite and Remote Support Join a varied, customer-facing IT support role where you’ll provide hands-on technical assistance across 5–6 dedicated client sites, troubleshoot day-to-day technology issues and help keep users productive. Alongside face-to-face … support, you’ll work with the Service Desk team to provide remote customer support, giving you exposure to both onsite and service desk environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/ ...

Support Engineer/Service Desk Analyst Join a supportive IT service environment where you’ll solve technical issues, keep colleagues productive and secure, manage IT assets and help new services transition smoothly into business-as-usual support. If you’ve also worked in the following roles … also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Analyst, Infrastructure Support Technician Benefits include a Civil Service Defined Benefit Pension with ...

Lead Service Desk Analyst Bath, UK Employees work in a hybrid mode 4 Days on site with option of 1 day remote Full-time Department: Information Technology Job Description Join us as a Lead Service Desk Analyst, where youll play a key role … supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, youll combine hands ...

Support Engineer/Service Desk Analyst Join a supportive, fast-paced technology team providing first-line support to clients. This opportunity suits someone with relevant IT support experience, strong customer service skills and a drive to keep learning and developing. If you’ve also worked … following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Support Analyst Benefits include private healthcare after probation, learning and development opportunities ...

Support Engineer/Service Desk Analyst Join a friendly, forward-thinking IT team supporting managed-service clients across the UK. This customer-focused opportunity suits someone experienced with Windows Desktop, Microsoft 365, Active Directory and ticket-led technical support. If youve also worked in the following … roles, wed also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Helpdesk Analyst Successful candidates can expect 25 days holiday plus bank holidays, training ...

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 3 month + contract (could go permanent) An IT Service Desk Access Control Analyst is required to join a leading legal organisation on Working as part … wider IT Service Desk function, you’ll have a particular focus on user access, account administration and permissions, while also providing general Service Desk support when required. This would suit an experienced Service Desk/IT Support Analyst who has had exposure ...

NPPV3 Service Desk Analyst, £210-220 per day inside IR35 3 months Initially (Extension Potential) Sheffield *MUST HAVE A VALID/CURRENT NPPV3 CLEARENCE, issued through Warwickshire Police Force* Bench IT require an experienced Service Desk Analyst, holding a current/valid NPPV3 clearance … join a large organisation starting ASAP. We are looking for multiple Service Desk Analysts to start ASAP on a well-established helpdesk. The role will be to support a large user-base during and increased period of demand. This position will initially be for 3 moths although there ...

Service Desk Analyst/2nd Line/1st Line/Microsoft/O365/Contract/Inside IR35/3 month/Kingston-Upon-Thames/Onsite/Hybrid We are currently looking for a 2nd Line Support Analyst to join a busy environment … Office-related issues Escalate more complex technical issues where required Work effectively within a high-volume support environment Provide a professional and customer-focused service to users Prioritise and manage tickets effectively in line with agreed processes Support the wider IT team with day-to-day technical requirements ...

Service Desk Analyst/2nd Line/1st Line/Microsoft/O365/Contract/Inside IR35/3 month/Kingston-Upon-Thames/Onsite/Hybrid We are currently looking for a 2nd Line Support Analyst to join a busy environment … Office-related issues Escalate more complex technical issues where required Work effectively within a high-volume support environment Provide a professional and customer-focused service to users Prioritise and manage tickets effectively in line with agreed processes Support the wider IT team with day-to-day technical requirements ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst Join us and help keep our people connected We're looking for a talented Service Desk Analyst … join our IT team and provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. This is an excellent opportunity for an experienced ...

Role: Senior Service Desk Analyst (2nd Line)Location: Leicester, UK (Hybrid) About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across ...

Role Overview We are seeking a German & English-speaking Service Desk Analyst to provide first-line IT support within a structured IT Service Desk environment. The successful candidate will handle incidents and service requests, troubleshoot IT issues, manage support queues, maintain SLA performance … coordinate ticket resolution across multiple support teams. Strong customer service, troubleshooting and communication skills are essential, along with familiarity with ServiceNow . Working Pattern The role follows a 50% onsite/50% remote working arrangement: Week 1: 2 days onsite Week 2: 3 days onsite The pattern then repeats. ...

Service Desk Analyst - 1st Line - Huddersfield Service Desk Analyst/1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or support role is required by a leading company in central Huddersfield In this role, you will … contribute to the team by providing an excellent IT support service. Experience required: 6+ months experience in a similar 1st line IT support/service desk role Working with helpdesk software, MS Office 365, Azure & Windows 10/11 Excellent understanding of various systems and a passion ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with … experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents ...

Service Desk Analyst Location: Ipswich (Office-Based) Marshall Wolfe hiring consultancy are hiring for an IT Service Desk Analyst for our client based in Ipswich, where you will provide first-line technical support to users across the organisation. This is an excellent opportunity … level of customer service. You'll support a variety of technologies, assist with user onboarding, configure devices, troubleshoot technical problems, and contribute to continuous service improvements. Key Responsibilities Provide first-line IT support for incidents and service requests. Support Microsoft 365, Windows environments, laptops, mobile devices, and business ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with … experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer servi click apply for full job details ...

Service Desk Analyst Local authority | Hybrid Working £18.48 PAYE/£20.77 umbrella per hour Immediate Start | Ongoing Temporary Contract We are recruiting for an experienced ICT Service Desk Analyst to join a busy local authority ICT team in Oxford. You will provide … line support to council staff, resolving technical issues, logging and managing incidents, and ensuring excellent customer service across ICT systems and applications. Key Duties Provide 1st and 2nd line IT support via phone, email and service portal. Log and manage incidents and service requests in line with ...

Support Analyst, Service Desk, 1st line, COR7684 A 1st line Support Analyst opportunity has arisen with a well-regarded professional services organisation, offering a varied and hands-on role within a friendly, collaborative IT team. Could this be the role that takes your technical support career … next level? The Role The 1st line Support Analyst will serve as the first point of contact for IT queries and incidents, handling requests received by phone, email, portal, and in person. Day to day, you'll diagnose and resolve issues across devices, user accounts, M365, and core business ...

Retail IT Service Desk Analyst (1st Line) Location: Portsmouth (On-site, full-time) Salary: £17.00 per hour Contract Length: 6-month contract Role Overview As a leading high-profile beauty retailer, we are expanding our capabilities and seeking a dynamic Retail IT Service Desk Analyst (1st Line Support) to join our team based in Fareham. The Service Desk acts as the primary point of contact for our UK Retail stores, supporting the critical technology and systems that drive our business-including Point of Sale (POS) transactions, CRM systems, and consumer-engaging digital ...

## **Job Description****Are you looking for your next opportunity?** Sompo has a unique opportunity for a **Service Desk Analyst II** to join our **End User Support Services** Desktop Support team.This role will be responsible for working tickets assigned from our ITSM tool (Incidents & Service Requests … develop long lasting careers. **Our business, your impact, our opportunity:****What you’ll be doing:*** Monitor and manage tickets, Resolving Incidents and Fulfilling Service Requests* Analyse moderate to complex issues and take action to resolve, or route tickets to other IT resolver teams when necessary* Build: Pre-stage, Image ...

Service Desk Analyst This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets … resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when ...

effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers … line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs). Deliver support to users via telephone, email, remote ...