Service Desk Analyst Jobs in the East Midlands

Service Desk Analyst
England > East Midlands

The median Service Desk Analyst salary in the East Midlands is £26,000 per year, according to job vacancies posted during the 6 months leading to 22 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 May 2025
Same period 2024 Same period 2023
Rank 129 159 160
Rank change year-on-year +30 +1 +18
Permanent jobs requiring a Service Desk Analyst 30 29 16
As % of all permanent jobs advertised in the East Midlands 1.12% 0.64% 0.57%
As % of the Job Titles category 1.18% 0.68% 0.65%
Number of salaries quoted 22 20 12
10th Percentile £24,150 £24,925 £21,150
25th Percentile £25,500 £27,396 £22,997
Median annual salary (50th Percentile) £26,000 £28,165 £25,750
Median % change year-on-year -7.69% +9.38% +10.75%
75th Percentile £28,688 £28,884 £29,063
90th Percentile £32,775 - £30,900
England median annual salary £28,324 £26,500 £26,500
% change year-on-year +6.88% - +3.92%

All Permanent IT Job Vacancies
East Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 2,543 4,274 2,467
% of permanent jobs with a recognized job title 94.71% 94.64% 88.61%
Number of salaries quoted 988 3,073 1,309
10th Percentile £26,250 £25,750 £26,250
25th Percentile £31,250 £31,250 £36,250
Median annual salary (50th Percentile) £45,000 £42,500 £50,000
Median % change year-on-year +5.88% -15.00% +5.26%
75th Percentile £58,000 £56,000 £63,750
90th Percentile £67,500 £68,750 £75,000
England median annual salary £56,800 £53,000 £60,800
% change year-on-year +7.17% -12.83% +1.33%

Service Desk Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing Service Desk Analyst in the East Midlands.

Salary trend for Service Desk Analyst in the East Midlands

Service Desk Analyst
Salary Histogram in the East Midlands

Salary distribution for jobs citing Service Desk Analyst in the East Midlands over the 6 months to 22 May 2025.

Salary histogram for Service Desk Analyst in the East Midlands

Service Desk Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 6 months to 22 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leicestershire +55 17 £26,000 - 2
Nottinghamshire +10 7 £30,000 +6.52% 1
Northamptonshire -9 5 £24,000 -12.73% 1
Derbyshire - 1 £35,000 - 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 22 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Service Desk Analyst in the job title.

1 26 (86.67%) Social Skills
2 20 (66.67%) ITIL
3 14 (46.67%) ITSM
4 12 (40.00%) Change Management
5 11 (36.67%) Customer Service
5 11 (36.67%) Problem-Solving
6 9 (30.00%) Microsoft 365
7 7 (23.33%) Onboarding
7 7 (23.33%) Windows
8 6 (20.00%) Microsoft
8 6 (20.00%) Local Government
8 6 (20.00%) DBS Check
9 5 (16.67%) Law
10 4 (13.33%) Microsoft Certification
10 4 (13.33%) A+ Certification
10 4 (13.33%) Microsoft Office
10 4 (13.33%) Active Directory
10 4 (13.33%) SharePoint
11 3 (10.00%) Driving Licence
12 2 (6.67%) Windows 10
12 2 (6.67%) Remote Desktop
12 2 (6.67%) Customer-Centric Approach
12 2 (6.67%) Chat Support
12 2 (6.67%) Freshdesk
12 2 (6.67%) Customer-Centricity
12 2 (6.67%) Windows Server
12 2 (6.67%) CompTIA Security+
12 2 (6.67%) Azure
12 2 (6.67%) VMware Infrastructure
12 2 (6.67%) Android

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.33%) SharePoint
Applications
1 4 (13.33%) Microsoft Office
Cloud Services
1 9 (30.00%) Microsoft 365
2 2 (6.67%) Azure
Communications & Networking
1 2 (6.67%) DHCP
1 2 (6.67%) DNS
1 2 (6.67%) Firewall
1 2 (6.67%) IP Telephony
1 2 (6.67%) Remote Desktop
1 2 (6.67%) TCP/IP
1 2 (6.67%) VPN
General
1 26 (86.67%) Social Skills
2 6 (20.00%) Local Government
3 5 (16.67%) Law
4 2 (6.67%) Automotive
4 2 (6.67%) Retail
Miscellaneous
1 7 (23.33%) Onboarding
2 3 (10.00%) Driving Licence
Operating Systems
1 7 (23.33%) Windows
2 2 (6.67%) Android
2 2 (6.67%) Apple iOS
2 2 (6.67%) Windows 10
2 2 (6.67%) Windows Server
Processes & Methodologies
1 20 (66.67%) ITIL
2 14 (46.67%) ITSM
3 12 (40.00%) Change Management
4 11 (36.67%) Customer Service
4 11 (36.67%) Problem-Solving
5 2 (6.67%) Chat Support
5 2 (6.67%) Customer-Centric Approach
5 2 (6.67%) Customer-Centricity
5 2 (6.67%) Data Security
5 2 (6.67%) Incident Management
5 2 (6.67%) Service Management
5 2 (6.67%) User Experience
6 1 (3.33%) Process Improvement
6 1 (3.33%) Stakeholder Management
Qualifications
1 6 (20.00%) DBS Check
2 4 (13.33%) A+ Certification
2 4 (13.33%) Microsoft Certification
3 2 (6.67%) CompTIA Security+
3 2 (6.67%) MCDST
3 2 (6.67%) MCSA
System Software
1 4 (13.33%) Active Directory
2 2 (6.67%) VMware Infrastructure
Vendors
1 6 (20.00%) Microsoft
2 2 (6.67%) Freshdesk
2 2 (6.67%) HP
2 2 (6.67%) ServiceNow
2 2 (6.67%) Sophos
2 2 (6.67%) VMware