4 of 4 Service Desk Analyst Jobs in Epsom

Service Desk Analyst Epsom Rota: Weekly shift covering 07:00 – 18:00 Monday – Friday. 1 in 4 Saturdays 09:00 – 17:00 1 in 4 Sundays ON CALL from 06:00 – 18:00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and … your choice. Employee car scheme for you and family – fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway … voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active More ❯

Service Desk AnalystEpsom, SurreyUp to £43k plus attractive benefits schemeHybrid working (3 days on site) Service Desk Analyst required for a global business based in Epsom, Surrey. The successful candidate will join a service Desk to provide 1st line support for Incidents and Service Requests as well as some 2nd and 3rd … line support to specific services. General responsibilities IT Support, first line (some 2nd line) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and … that the customer is kept informed. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Customer Care/Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Create and maintain all documentation (Customer facing and internal technical documentation) ensuring it is completed to a professional quality, checked for accuracy of More ❯

Role Purpose: The Service Desk Analyst provides first-line technical support across the organisation, ensuring incidents and service requests are effectively managed, escalated, and resolved. The role involves close collaboration with colleagues, third-party providers, and end users to deliver excellent customer service, maintain IT operations, and support continuous improvement across IT services. Key Responsibilities … Log, categorise, and resolve incidents and service requests, ensuring clear communication with users. Escalate issues appropriately and manage major incidents in line with agreed processes. Provide outstanding customer service, maintaining accurate records and regular updates. Support problem, change, and project management activities, representing the Service Desk where required. Manage and document IT assets, processes, and knowledge … the development of Microsoft Power Apps and other productivity tools. Work to agreed shift patterns, including occasional weekend and on-call duties. Key Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). More ❯

IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office/3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We … re seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides … and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and More ❯