15 of 15 Service Desk Analyst Jobs in Surrey

Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Ref: 1489 Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift … work - At the desk training - 25 days annual leave Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are … growth. Plenty of training and development is on offer! SHIFT PATTERN: 4 days on/4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based More ❯

On-site) Apply Before 06/06/2025, 03:03 PM Job Schedule Full time Drug and Alcohol Testing Required No Job Description Service DeskAnalyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm …/7pm-7am) Job type: Full time, Permanent Ref: 1489 Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 25 days annual leave – Ongoing career development Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent … to join our growing Customer IT Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and continuous More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer focussed, technical support for Toyota Financial Services UK, their Outsourced Providers and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests as well as … and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while … delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer-focused, technical support for Toyota Financial Services UK, their Outsourced Providers, and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests, as well as … expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear communication … to customers within agreed timescales. Deliver excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests More ❯

Are you an experienced IT Service Desk analyst looking for the next step in your career? Do you have a passion for technical troubleshooting? We are looking for a Senior Digital Service Desk Analyst to join our team. The successful candidate will be responsible … customer escalations and championing customer satisfaction through the timely resolution of incidents and requests. You will be technically responsible for escalating calls from the Service Desk Analysts to other support teams, identifying and reporting common trends, providing documentation of new skills, coaching and mentoring colleagues and handling and … courses of action and develop in-house expertise to improve first time fix rates. The successful candidate will require exceptional technical, organisational and customer service skills; the ability to adapt quickly to a variety of situations is essential as well as a good sense of humour. Whilst an understanding More ❯

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from 4Square Recruitment Ltd IT Service Desk Analyst (1st Line Support) Location: Guildford Employment Type: Contract inside IR35 Contract is 12 months About the Role: Join a dynamic … IT team as a 1st Line Service Desk Analyst, providing essential technical support to internal users across multiple sites. You’ll be the first point of contact for IT incidents and queries, ensuring smooth operations and excellent customer service in line with SLAs. This is a … solving, and a desire to grow in IT support. Key Responsibilities: Handle incoming calls, emails, and tickets, logging and tracking incidents accurately in the Service Desk tool. Diagnose and resolve technical issues (hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win More ❯

Job Summary: Senior Service Desk Analyst – Epsom/Hybrid Bring your expertise. Make your impact. Grow with us. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst … This is more than just a support role — it’s an opportunity to be part of a team that’s redefining how exceptional IT service is delivered. You’ll handle a mix of 1st and 2nd line queries, contribute to team leadership, and help drive continuous improvement across our … Service Desk. Job Description: What You'll Be Doing Be the trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform root cause analysis and raise enhancement requests to improve More ❯

Social network you want to login/join with: IT Service Desk Analyst (1st Line Support) Location: Guildford Employment Type: Contract inside IR35 Contract is 12 months About the Role: Join a dynamic IT team as a 1st Line Service Desk Analyst, providing essential … internal users across multiple sites. You’ll be the first point of contact for IT incidents and queries, ensuring smooth operations and excellent customer service in line with SLAs. This is a fantastic opportunity for someone with strong communication skills, a passion for problem-solving, and a desire to … grow in IT support. Key Responsibilities: Handle incoming calls, emails, and tickets, logging and tracking incidents accurately in the Service Desk tool. Diagnose and resolve technical issues (hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win" solutions to reduce escalations and More ❯

Service Desk Analyst Location: Woking (Office-based) Hours: Monday to Friday, 08:30 – 17:30 About MicroPro At MicroPro, we provide rapidly growing businesses with tailored IT support, strategy, projects, procurement, cybersecurity, licensing, and all aspects of day-to-day IT operations. We pride ourselves on being … approachable, knowledgeable, and proactive, becoming a trusted extension of our clients' teams. The Role We’re looking for a Service Desk Analyst to join our growing team. You’ll be the first point of contact for clients needing technical support and advice, helping to resolve issues quickly … a good fit, we’d love to hear from you. Seniority level: Entry level Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr More ❯

Job Title: Technical Service Desk Analyst Location: Meriden Job Type: Full-time About the Role: We are seeking a highly skilled and motivated Technical Service Desk Analyst to join our dynamic IT team. The ideal candidate will have a strong background in Office More ❯

Social network you want to login/join with: IT Service Desk Junior Analyst, guildford col-narrow-left Client: Frasers Group Location: guildford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯

Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯

will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support … analyst who is eager to learn and develop professionally Familiarity with Microsoft Intune This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. More ❯