5 of 5 Service Desk Analyst Jobs in Glasgow

Social network you want to login/join with: We have an excellent opportunity for a 1st Line Service Desk Analyst to join this multi-award-winning cloud and managed services provider based in Milton Keynes. About the company Our client serves organisations on a global scale and is renowned for designing and delivering game-changing technology … team, encouraging them to advance their technical certifications. Each specialist has or is close to achieving the highest qualifications in their field. About the role As a 1st line Service Desk Analyst, you will be responsible for: Triage and action appropriate requests for service, following ITIL agreed processes and procedures Prompt allocation of incidents to the … of major incident bridge calls between relevant stakeholders and undertaking relevant actionable ITSM updates Maintaining coherence to SLA with all relevant resolver groups via all ITSM dashboards Identification of service interruptions through proactive event monitoring—performing initial triage checks and informing relevant technical resources Creation of training manuals and FAQ materials for easy-access end-user guidance Documenting processes More ❯

Ashurst Glasgow, Scotland, United Kingdom Join or sign in to find your next job Join to apply for the IT Service Desk Analyst (Day Shift) role at Ashurst Ashurst Glasgow, Scotland, United Kingdom Join to apply for the IT Service Desk Analyst (Day Shift) role at Ashurst Get AI-powered advice on this job … and more exclusive features. The Opportunity: This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Description The Opportunity: This role will guide and advise staff on … all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project More ❯

Social network you want to login/join with: Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. This role is 100% working on site, and will require to work … shifts across 24/5 (Monday - Friday). You will be required to take ownership of a variety of service and support issues and ensure that they are recorded and progressed in a timely manner. This role will require you to organise, prioritise and resolve day to day Service Desk tickets. To do this you will be … required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge management to ensure the necessary information is up to date and available to the right people at the right time to maximize first time fix More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills …/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not More ❯

Job title: Service Desk Analyst Location: Glasgow – 2/3 day split pending business needs – Initially onsite for training/inductions. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: Circa £34,000 dependent on skills and experience What you’ll be doing … to the business objectives and overall company strategy Developing and maintaining relationships with key stakeholders and customers Monitoring performance metrics and liaising with managers and customers to ensure that service level agreements are not breached Assist with the interrogating of data and documentation to identify process issues Identifying operational problems and contribute to their resolution for example, using standard … procedures and tools Your skills and experiences: Essential Service desk experience or IT knowledge/experience Request Management experience Experience working in a customer service-based environment ITIL knowledge or willing to undergo ITIL training Desirable HND or equivalent qualification Ability to gather, process and analyse information in order to action IT requests & resolve problems Ability to More ❯