2 of 2 Service Desk Analyst Jobs in Leicester

Senior Service Desk Analyst - Leicester (Hybrid) We're working with one of the UK's leading tech-driven organisations to recruit a Senior Service Desk Analyst, a pivotal leadership position that blends day-to-day technical support with team coordination and strategic oversight. This role sits between Leadership and the wider analyst team … Leadership Supporting a team of 1st & 2nd Line Analysts - managing escalations, shift cover, and workloads Resolving team challenges and handling conflict with confidence and professionalism Driving improvements across documentation, service levels, and technical delivery Staying hands-on with technical support in areas like Windows Server, O365, networking, and virtualisation Acting as a technical and leadership mentor to junior team … Directory, Intune, Office 365 Networking fundamentals: DNS, DHCP, LAN/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and networking A desire to lead from the front while still More ❯

There's plenty about Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect … anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT … skills to deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the More ❯