2 Service Desk Analyst Jobs in Milton Keynes

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »

besides. Now we’re looking for a team-focused IT professional to join our Sensitivity Review service. ● Provide troubleshooting expertise to our Sensitivity Review service When you join us in this vital role, you’ll be joining a team that enables UK Government departments to select, review and transfer … digital records consistently and securely for permanent preservation at The National Archives. The tools we use to manage the service incorporate elements of AI and machine learning, and you’ll act as the go-to person when it comes to troubleshooting IT systems, networks, and software. You’ll also … to deliver services on time and schedule. We’ll look for a qualification in a relevant technical subject, and in addition to great customer service skills, you’ll also be ready to work and manage your time on your own initiative. Knowledge of Microsoft Visual Basic, Active Directory and more »