2 of 2 Service Desk Analyst Jobs in Milton Keynes

will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some … status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service: Create and maintain knowledge base articles and FAQs. Identify self-service opportunities to reduce ticket volume. Continuous Improvement: Suggest process improvements for recurring issues. Collaborate with IT team … to prevent service disruptions. Collaboration and Communication: Work with other IT teams to resolve complex issues. Communicate effectively with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯